DCH Wappingers Falls Toyota - Service Center

HORRBLE SERVICE DEPT !!! Took my car in for a radiator repair, transmission fluid change and vehicle inspection. Service Rep calls and states water pump needs to be replaced i Took my car in for a radiator repair, transmission fluid change and vehicle inspection. Service Rep calls and states water pump needs to be replaced i said ok, radiator not covered under extended warranty, ok. Rep states your steering rack is leaking, and you need a new high pressure hose. 1700 for new rack, without labor, which i declined. Now allegedly a leaking steering rack is an automatic failure on inspection in New York state, did not know that. What's funny, power steering fluid reservoir has never been low or empty. Now they decided to remove inspection sticker from car. They did not issue a temporary. So now when speaking to service mgr. about inspection sticker i explain that now you have put me in a position to get a summons. His reply was you might get a summons or maybe the officer will give you a break and to tell the officer that the part has to be ordered. In checking the steering rack, it appears that it is not leaking power steering fluid, but what is on the steering boot/bellow is old gear oil and some dirt that was left there from the last repair they did at DCH Toyota, which was the replacement of the front differential and front axle. The previous differential was leaking gear oil profusely all over the front end of the vehicle. Were they just trying to force me into replacing a steering rack that i don't need ??????????? Now I am left with a vehicle that i cant drive until I can get and appointment at another shop. This could have been handled differently. On a positive note when I need help with extended warranty Nick Palmas helped me out twice. Maybe he should run service dept...... More

Helpful Service Representative Allison Crosier Allison was very helpful in listening and understanding our concern about the speedometer. She quickly got a shuttle to take us home. She called us la Allison was very helpful in listening and understanding our concern about the speedometer. She quickly got a shuttle to take us home. She called us later in the afternoon to pick up the vehicle. She explained to us that we accidentally hit a button that changed the speedometer to km/h instead of MPH and showed us where the button was located. This eased our minds because we thought it was an indicator of some other problems More

Dch Wappinger sales & finance Courtesy and through I am great full for their assistance. I love my new Toyota with it new feature. I only had it a 1/2 day but it's great car. Courtesy and through I am great full for their assistance. I love my new Toyota with it new feature. I only had it a 1/2 day but it's great car. More

Horrible service Purchased my Toyota Highlander in Sept of 2015 and have had a horrible experience with DCH Toyota service center. They once had my car for an entire d Purchased my Toyota Highlander in Sept of 2015 and have had a horrible experience with DCH Toyota service center. They once had my car for an entire day to fix the radio and when I finally picked It up the problem was not solved!! Manager, Ben, is a complete tool who lies and does not care about his clients. Any time I have visited this service center, even for a simple oil change, which takes 2 hours, I've had an unpleasant experience. I will not be going back.... More

"Not happy with the service team" I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received better service in terms of tone and accomodations, I wasn't kept in the loop toward the end of the repairs that were done to my vehicle. Initially I received constant updates on my car once it arrived at the dealership, they let me know what was needed and how much everything would cost, but for some reason once the repairs were "finished" and I was waiting to get back in-state to pick up the car (almost a month later), I received a call saying that the car needed more work. At this point I had already spent $4,200 in repairs and made it clear that if anything major needed to be done to just let me know so that I could have the car junked. The car is over 10 years old and it's only worth about $7,000 and now it still needs (according to DCH) about another $2,000 in repairs. I'm not blaming them for how much work needed to be done but I wish I would have been told what the car needed in the beginning so that I didn't need to waste my hard earned money; for all this I could've just purchased a new car, which is why I brought it to them in the first place to see if it was even worth fixing. Come to find out the individual that misinformed me of my car being completed with repairs, had done this before and no longer works there. They probably should've caught this sooner so I didn't have to waste 4,200 dollars. Oh! I'm not sure which one of the mechanics worked on my car but the individual obviously didn't care about my car. I brought the car in with the spare tire on the back seat wrapped in a plastic bag to make sure that the dirt and grease from the tire didn't get on the leather. When I came to retrieve the car, the tire and rim were sitting on the bare seat (detached) leaving marks (that I can't get out) all over the seat and a bead of sealant for the tire on the seat as well (that I was able to remove with a little goo gone). On the upside they were very nice, but I expect a little more from a dealership that's been named the "new york toyota dealer of the year." I guess that's only if you buy a car there. More

Smooth experience all around How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and p How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and putting together a list of recommended services for my car. Thanks again! More

HORRIBLE SERVICE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE PARTS AND CHARGED FULL TOYOTA PRICES. THE CALIPER IS $83.99 AT AUTO ZONE. DCH KINDLY CHARGED ME $140.00 FOR THE SAME PART. I REPLACED MY FRONT ROTORS AND PADS AS WELL. I'M SURE THEY WERE MARKED UP TO FULL TOYOTA RETAL JUST THE SAME. MY FJ CRUISER AND CAMRY HAVE SEEN THE LAST OF DCH. More

Beyond Exceptional After Sales Service! My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service t My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service today. 7 months ago we bought our first CPO Toyota from My Porter and my husband totally in love with it. Today not only Mr Porter helped us with the service issue which does not belong to his department but also successfully made us felt important personally. We will never forget your kindness and definitely will not bring our business else where. Thank you again! More