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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,818 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,818 Reviews of DCH Wappingers Falls Toyota - Service Center
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February 26, 2011
In December of 2010 an unforseeable accident occurred when the dealership's garage door met my back window. The staff was tremedously courteous and professional from the mechanics to customer service to when the dealership's garage door met my back window. The staff was tremedously courteous and professional from the mechanics to customer service to the service manager. Specifically, Crystal Costa, assistant service manager, quickly jumped into action and helped calm an unpleasant situation. The repair took several days, and she was in contact with me every step from beginning to end. Her professionalism and kind demeanor made this situation easier to deal with and actually lifted an exteme amount of stress off my shoulders. I raved to my friends and family about Crystal and the staff at DCH Wappingers Toyota. They made good of a bad situation. They definately look out for their customers. DCH Wappingers Toyota has been servicing my car for the past 3 years and I will continue to go to them. More
by kgentle
Employees Worked With
Crystal Costa
Helpful February 22, 2011
Although I only needed some keys made I was treated like royalty by everyone in the service department. Bob was courteous and professional, and I had my new keys in under 5 minutes! and the cost was right! royalty by everyone in the service department. Bob was courteous and professional, and I had my new keys in under 5 minutes! and the cost was right! my previous visit was for some scheduled maintenance and the treatment i received then as professional and pleasant as my last visit. I highly recommend DCH. More
by bobf999
Employees Worked With
Bob in Parts
February 15, 2011
The customer service I received at DCH Wappingers Falls Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive w Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive work was performed on my truck and I am very pleased with how I was treated from beginning to end. Any concerns I had were handled quickly and professionally. Jeff Walsh and everyone in the service department that I met went above and beyond in their effort to take care of my vehicle and me. The experience was incredible. I was more than just satisfied when I left the dealership- I was happy and proud that I own a Toyota. More
by mike25258
Employees Worked With
Jeff Walsh and Artie Peters and Taryn Bellino
February 14, 2011
Yes, I will recommend this dealership. They are warm, Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make ex Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make excellent recommendations for your vehicle's maintenance. They go out of their way to completely satisy your requests. I look forward to my next visit. More
by Eddie J
Employees Worked With
Marcos, Crystal & Jeff
January 31, 2011
DCH means Courtesy and Hospitality. From the moment you are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your ser are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your service and care about your satisfaction. I highly recommended DCH Wappingers Falls Toyota Service Department. Simply the best. More
by sunger
Employees Worked With
Dave Church & Matt
January 30, 2011
Service advisors Taryn and Crystal provide great customer Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the customer. They also have great flexibility when it comes to scheduling appointments when most convenient to the customers schedule. As for Dan who has worked on my 4 toyota vehicles for the past 5+ years has provided me with nothing less then the best mechanical and accurate service. With this kind of service I leave with a confident feeling that the job was done right. In a nutshell Dan, Crystal, and Taryn set the example that many should fallow- With that being said, all of the above are the reasons why I would continue to go to Wappingers Central Toyota for service. Excellent Work! More
by SantiagoP
Employees Worked With
Crystal Costa, Taryn Bellino, Dan Venezula
January 29, 2011
Jeff worked constantly, and without stoping untill he found a VERY tiny, electric wire that had caused us to have no heat, he kept in constant touch, telling us he was still at it, he loaned us a loaner found a VERY tiny, electric wire that had caused us to have no heat, he kept in constant touch, telling us he was still at it, he loaned us a loaner car, and when a death in the family suddenly happened in Maine, DURRING a blizzard, Jeff located a 4 wheel drive vehicle for us so we could go to the funeral..he went ABOVE and BEHOND, trying to locate a very difficult and hard too find short in our 2011 sequoia. we found all the folks at DCH service dept GREAT. Chrystal, at the service desk also went out of her way in being helpfull as well..we love our Toyota, and the folks at DCH, made a difficult situation, much less stressfull, as they realy cared obut us !! jimmy dietrich More
by daleandjimmy
Employees Worked With
jeff walsh
January 29, 2011
It is always a pleasure to have my vehicle serviced at this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when they tell you when the service will be complete. This dealership is not only the place to purchase a vehicle, but to have serviced and maintained as well. Wappingers Falls Toyota, they do it right all of the time!!!!!!!!!!! More
by bw2145
Employees Worked With
service department
January 29, 2011
Recently I took my Avalon in for a recall & inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee al inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee also entered the picture to explain a couple of issues regarding my inspection. Being I had another appointment she assured me I would be done In time. I was... with 15 minutes to spare. After all work was completed Dee took the time to go over little detail on my bill, which I really appreciated. My Avalon has never been serviced by anyone else other than DCH. I trust DHC to tke care of my Avalon. One other person I would like to give mention to.. is Art. A little over a year ago I was having a vibrating problem with my car. He so patiently worked with me and actually found and corrected the problem for me. I am sure there are others that are also good mechanics. Dan worked on my car this past time, he was very pleasant and informative. Needless to say, three weeks ago my son-in-law ( Martin Brogan) was looking for a car for my daughter, Being that I always commented on the service, and the fact he has driven our car at times while we were in Fl, he decided to go to DCH to see what you had to offer. Not only did he buy an Avalon He bought one with ALL the whistles. It is a beautiful car! Last BUT not least your service manager Jeff Walsh is one of the most exceptional people representing Toyota. Thank you so much for being there for an eldery senior citzen!!! (Your bagels and coffee are a plus). June Hodgeman ps: Just want to mention I developed a great friendship with a senior lady nearly seven years ago while getting my car serviced at DCH. She also has an Avalon. More
by June Hodgeman
Employees Worked With
Crystal & Dee
January 28, 2011
Knowing that I had to make it to work in the morning, Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning afte Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning after a snow storm... I would definetely be happy to call DCH in the future for my service needs. More
by Rob C
Employees Worked With
Jeff
