DCH Wappingers Falls Toyota - Service Center

I purchased a used Honda Pilot from DCH Toyota in 2008 from LEE BURNS. Along with the car, I also purchased the Toyota Extended Care warrantee which could be used at my private mechanic or any dealer inc from LEE BURNS. Along with the car, I also purchased the Toyota Extended Care warrantee which could be used at my private mechanic or any dealer including Honda and Toyota. Recently, I was looking to get warrantee work completed through Honda. When I went to the 2 closest Honda dealerships to Fishkill, they gave me a run around about servicing the car with Toyota Extended care and made my life extremely difficult. I remember when I bought it, Mr Burns told me if I have any problems, with ANYTHING, to come back to him. So I did just that. Mr BURNS personally set me up with the Service Manager JOHN STINSON to have my car checked out. What a pleasure it was to deal with JOHN STINSON. He set me up with a loaner car for my family while he diagnosed the issue. JOHN called every couple days to update me on the progress of the repairs. The service was performed quickly, unfortunately , no fault to JOHN, the Parts from Honda is was took a long time to get, but it was definely worth the wait. When the service was completed, they found and fixed over $1000 of additional problems with the vehicle that were all covered by the extended warrantee and the Pilot runs Perfect. After purchasing a Honda and being treated at the Honda Dealership like they were doing me a favor by fixing my car, my next car will definitely be from LEE BURNS at Wappinger Toyota and it will definitely be serviced by JOHN STINSON. They are A+ for PUTTING THE CUSTOMER 1ST. They treat you with so much respect and courtesy. THANKS AGAIN JOHN AND LEE! More

I would like to say that Assistant Service Manager, Crystal Costa, was very helpful in making sure that my service experience went smoothly. When I talked to Crystal about what my concerns were, she gu Crystal Costa, was very helpful in making sure that my service experience went smoothly. When I talked to Crystal about what my concerns were, she guaranteed me that my car would be serviced properly. She also kept me up to date on what was needed for my car. Since my car needed parts that had to be ordered, I was given a loaner so that I would not be inconvenienced in any way. I truly appreciate the way Crystal kept me informed on everything that was going on and I would definitely go back to DCH Wappingers Falls Toyota for service any day. More

Jay was very courteous and had our car done in half the time we had expected,It was a pleasure to do business w/hom. time we had expected,It was a pleasure to do business w/hom. More

I had a "noise" with the brakes and needed a quick assesment for safety, since I was getting ready to leave for a 500 mile (plus) trip to the Canadian boarder and time was short...Tarryn arrange quick assesment for safety, since I was getting ready to leave for a 500 mile (plus) trip to the Canadian boarder and time was short...Tarryn arranged to quickly get my '10 Camry checked...The technician (unfortunately, I didn't get his name)pulled a front and rear tire to assure brake pads and rotors were fine...He requested a moment to take the car on the road for a safety check... Thanks for helping when time was short...and being so professional about it... Mike Pesacov More

Pinkel Patel sold me new Toyota Carolla and was an excellent salesman as well as friendly he made my purchasing a new vehicle very easy and pleasant. Taryn Bellino was great when it was time for a ser excellent salesman as well as friendly he made my purchasing a new vehicle very easy and pleasant. Taryn Bellino was great when it was time for a service problem I had she went above and beyond to make sure my repairs were made as they should have been under the cars warranty she answered all questions and was very friendly she made the service that I thought would be a nightmare very positive it showed me that your service department cared about my cars problem. Thanks Toyota, Especially Taryn and Pinkel. More

can not say how wonderful and seamless my experience with dch toyota was! jared was extremely helpful and informative and kept me in the 'loop' during the whole transaction/service issue. dch toyota was! jared was extremely helpful and informative and kept me in the 'loop' during the whole transaction/service issue. More

Excellent service, friendly and knowledeable staff, comfortable setting. The feedback and explanations provided after service were delivered with courtesy and competence. Overall a very pleasant exper comfortable setting. The feedback and explanations provided after service were delivered with courtesy and competence. Overall a very pleasant experience. More

Service advisor Crystal Costa was most helpful in arranging to have my car serviced in a timely manner convenient to my schedule on a Saturday. Ms. Costa was able to give me the information necessary arranging to have my car serviced in a timely manner convenient to my schedule on a Saturday. Ms. Costa was able to give me the information necessary for me to decide the best repair options for my car at reasonable cost. More

Crystal is friendly and always provides very attentive customer service. She works with my schedule and within my budget and gets me in and out quick. She is a pleasure to deal with whenever I come to s customer service. She works with my schedule and within my budget and gets me in and out quick. She is a pleasure to deal with whenever I come to service both our cars. More

it was the best experince i have ever had with toyta they were fast and gave us a rental car for free and they told us what needed to be done before they did it and they also told us the price. Taryn Bellino were fast and gave us a rental car for free and they told us what needed to be done before they did it and they also told us the price. Taryn Bellino told us everythimg tht was going to happen and it was perfect. our car came out good and Taryn Bellino helped us out wonderfully! More