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David Scott Lee Buick GMC - Service Center

Crestview, FL

4.6
779 Reviews

779 Reviews of David Scott Lee Buick GMC - Service Center

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May 28, 2024

Ordered the exact vehicle I wanted. Kept me informed throughout the process. Like dealing with a friend. Knowledgeable and professional. More

by DDC.INSITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne McCranie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024

It took longer than expected for an oil change. But the customer service was great. The staff is very nice. More

by Esbanrecendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Making the appointment was easy and painless. On the day of the appointment Craig did a good job keeping me informed with what was happening. My only issue was how long it took to complete all More

by STONEY13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeCreasha Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Fully met expectations. Parts for my job were ordered ahead-of-time and were on site for when I brought my HD in. All services and repairs were completed in a timely and pro More

by RICKY.CHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Just a bit disappointed in not being informed when the problem was noted and you I was left in the dark waiting More

by SHALIMARDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McLaughlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Everyone was pleasant and professional. I appreciated the care they took to make sure I would be safe on my upcoming trip. The waiting area was very comfortable. Even though I wasn’t planni More

by canutalk2us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Had the best experience ever purchasing a vehicle here. The whole sales team from the floor to Finance and service center was spot on. Finance even saved me money. More

by Bigcovert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cadle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel LaPrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe is caleb
May 21, 2024

Prompt. Finished additional service. It turned out to be a recall item. Satisfied and we’ll return. More

by SRH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cadle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

The transaction was frustrating at challenging on both sides at the beginning but Latoya, Steve, and Jose have answered every call and taken care of most of the issues. I appreciate them sticking with me More

by tbsmith234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cadle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Cromer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Snell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Xtime has not shown correctly the (3) times have had it in for service. I have sent email, texts and voice communication to the service department with no responses. The PermaPlate was incorrectly applie More

by thomas.m.blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Cromer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam McLaughlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

David Scott Lee Buick GMC responded

Thomas, We sincerely apologize for the issues you experienced while you were at our dealership. Our We Care Team will be reaching out directly to partner with you on this. Please know that we will work hard to regain your trust. Thank You, Beverly White Brand Executive David Scott Lee Buick GMC crestviewbuickgmc.com wecare@leebuickgmc.com Main 850-682-2708

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