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DePaula Ford
Albany, NY
3,998 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 3,998 reviews
June 03, 2024
Lenny is great! Very informative, pleasant personality . Able to fix an issue that was under warranty Very informative, pleasant personality . Able to fix an issue that was under warranty More
by CASHERRN
Verified Customer
Helpful June 03, 2024
Friendly, concise and was able to address any concerns I had in the purchase process. Thanks! had in the purchase process. Thanks! More
by t.dougherty30
Employees Worked With
June 02, 2024
The dealership as a whole is great ,the service dept especially the manager is disappointing my problem is still not resolved especially the manager is disappointing my problem is still not resolved More
by morrisoncabinet
Employees Worked With
June 02, 2024
I can’t say enough about the way the service department operates. I have never had a bad or even unpleasant experience and I’m convinced that I never will. Everyone that I have dealt with is truly engaged, operates. I have never had a bad or even unpleasant experience and I’m convinced that I never will. Everyone that I have dealt with is truly engaged, accommodating and committed to doing the best job possible. Thank you, very much SERVICE DEPARTMENT. Wayne More
by wdelwo
Employees Worked With
Jared, five stars
June 02, 2024
Thanks to Lenny Farnam, your advisor, I'm still a Ford/DePaula customer. My wait time for oil/filter ('The Works' package) servicing was extended because the 20 lug nuts were found to be swollen bey Ford/DePaula customer. My wait time for oil/filter ('The Works' package) servicing was extended because the 20 lug nuts were found to be swollen beyond the acceptable threshold - on a 2017 Focus with just under 36,000 miles! Really? I've been a Ford owner since 1985, owned one of those vehicles for over 12 years and 90,000+ miles, and never had a problem like this before. As you turn out your models year after year, don't make obsolete designs that have worked without issue for so many years. Lenny is to be commended for his patience in dealing with yet another irate customer such as myself! More
by STAHJENNIFER
Employees Worked With
June 01, 2024
Luis was very responsive and helpful. Good experience from top to bottom. It was also great that I was able to get an appointment for next day service. Good experience from top to bottom. It was also great that I was able to get an appointment for next day service. More
by STEVEN.VANDERWARKER
Employees Worked With
June 01, 2024
Everyone was very helpful,Collin made me feel very comfortable with buying my new car.He answered all my questions,made he was very helpful with showing me all the things the car can do,I’m sure it wi comfortable with buying my new car.He answered all my questions,made he was very helpful with showing me all the things the car can do,I’m sure it will take me a while to figure all of them out.Collin told me to feel free to call or stop back with any questions.The girl who explained all the tech stuff was very helpful,I think her name was Jen,or Jess.Tracy explained the warranty stuff. I will definitely send friends to you and your dealership.Thank you again Collin for making my car buying so easy. I love my new vehicle. More
by denisefedorowicz
Employees Worked With
Collin,Tracy,and Jim the camara man
May 31, 2024
Service was great. Received appointment the same day I called. Everyone was friendly. I was in and out very quickly. Received appointment the same day I called. Everyone was friendly. I was in and out very quickly. More
by Jeannine
May 31, 2024
Very happy with sales department and service department has been great as well Expecting this to continue has been great as well Expecting this to continue More
by bcampbell7579
May 31, 2024
Service advisor very professional and informative. Went out of his way to take care of all issues. Went out of his way to take care of all issues. More
by MARKDELORENZO
Employees Worked With
