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DePaula Ford
Albany, NY
3,945 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 3,945 reviews
May 13, 2024
I had a service appointment, including 40K various systems checks and all went well. Great service. systems checks and all went well. Great service. More
by STEPHBGR
Verified CustomerEmployees Worked With
Helpful May 13, 2024
I have coming to Depaula for years. Lenny is the best! He is very knowledgeable and friendly. Lenny is the best! He is very knowledgeable and friendly. More
by TRAYC104
Employees Worked With
May 13, 2024
This dealership goes out of their way to accommodate my busy schedule. Although the problem, the tire pressure sensor light still briefly comes on, I know he and his team will fit me in when I have time to busy schedule. Although the problem, the tire pressure sensor light still briefly comes on, I know he and his team will fit me in when I have time to come back! They are courteous and want to help! More
by sgc1919
May 13, 2024
Very polite and accommodating. Shuttle service was timely- work was completed as expected. Nice job Shuttle service was timely- work was completed as expected. Nice job More
by louis.rogulski
Employees Worked With
May 12, 2024
The service of the car was fine. It was the condition of the waiting area: sticky floors, bright overhead lighting, only two sets of outlets that was lacking. There is almost never l It was the condition of the waiting area: sticky floors, bright overhead lighting, only two sets of outlets that was lacking. There is almost never loaner cars available at this location. While there is a shuttle service that is something you need to ask for since there isn't any staff in the waiting area desk or any signage More
by kcscoot2002
Employees Worked With
Jared
May 12, 2024
There seem to be poor communication between the service and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the manag and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the management team. In the end, they were able to find the cause of the problem, which was caused by a non-OEM part that I installed myself. Initially, by trying to save money, I ended up paying more in the end. I am giving 3 stars for DePaula being able to figure out rather complicated problem. However, the communication between departments needs some improvements. More
by Pawel342
May 12, 2024
Very good customer service although 1. 5 hrs for an oil change was a little long. Otherwise I would have given depaula 5 stars 5 hrs for an oil change was a little long. Otherwise I would have given depaula 5 stars More
by Mhebor
Employees Worked With
May 12, 2024
These folks were great from beginning to end. Everything was as it was supposed to be, I'll be back. Everything was as it was supposed to be, I'll be back. More
by awd1936
May 11, 2024
Jared Potts was amazing! Empathetic and understanding. Easy to talk to, Explained everything perfectly. Work was completed in a timely manner. Gave us options and suggestions Empathetic and understanding. Easy to talk to, Explained everything perfectly. Work was completed in a timely manner. Gave us options and suggestions. I would highly recommend DePaula Ford services ⭐️ ⭐️ ⭐️ ⭐️ ⭐️. More
by Mary Sestito
Employees Worked With
Jared Potts.. Chance Guild
May 11, 2024
Awesome communication throughout whole process! Made the process quick and was in and out within an hour! Made the process quick and was in and out within an hour! More
by shawkins613
Employees Worked With
