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DePaula Ford - Service Center

Albany, NY

4.4
2,159 Reviews

2,159 Reviews of DePaula Ford - Service Center

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May 22, 2024

Lenny made sure my service needs were met. The sales man and delivery team answered all my questions and went above and beyond to assist me with my new Maverick. Love my Maverick thank you DeP More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

I have always had a great experience at this dealership, especially with Lenny. He has been honest, straight forward and extremely personable. I always know what needs to be done, and what things I can hold More

by kristinhkrieg11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

Quick service. Lewis was great to work with. Inspection and oil change only. Easy service More

by WALDRONVK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Prompt, courteous, and professional service. Depaula Ford will be my dealer going forward for sales and service More

by DonMcC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Luis Correa is an excellent service advisor. He pays attention to details and determines what's best for the client and for his vehicle. He keeps you informed of the process. More

by llaugerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Very good service truck service rep was very knowledgeable and they got it done in a timely manner More

by james.senecal66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

There was a mishap and it was taken care of and made right by DePaula. More

by james.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

The workers are very nice and welcoming. They always explain what’s wrong and do their best in making sure all problems are fixed. The More

by NA13
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
May 16, 2024

The service received was fast and excellent. Everything was well explained. The inspection was done quickly. More

by mmkennedy006
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

It took two days to do a toon up was told it would be done mid morning did not get called till late afternoon More

by DEFAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurad
1
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