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DePaula Ford - Service Center

Albany, NY

4.6
2,727 Reviews

2,727 Reviews of DePaula Ford - Service Center

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May 19, 2025

Always great Guys Lenny Chance Louis Nice staff Great snacks 😊 In waiting area Lovely experience every time so far More

by NANCYBONESTEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kara DePaula-Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Had a 11 o'clock appointment for just a oil change and was there over 3 hrs. More

by mtrombl2
Recommend Dealer
No
May 18, 2025

Great customer service by Lenny and the staff at depaula. I just don't know w here tire caps for air are on passenger side. More

by TERRY6105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Regular maintenace check was performed expeditiously. Customer service was excellent. Waiting room was crowded. Can't wait to see the new facility More

by kae1681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Unable to review a mechanical concern, and unable to answer questions regarding paint. Or offer suggestions that made sense. Thank You. More

by tweedledee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont recall.
May 15, 2025

I would like to personally thank your service department. It’s people like Luis, Howard and your entire service team is the reason we keep buying board products. Thanks, D Paula, Ford, for hiring such consc More

by 66 vette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in sales
May 15, 2025

They do listen to your concerns, the customer service is decent, they do offer treats and drink while waiting for a long period of time. More

by bgaston121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

I brought my truck in for a minor recall/update of software for the back up camera. It was serviced promptly within the time period I was quoted by the Service Dept. More

by barrymuslaw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
May 14, 2025

Very professional and helpful for customer satisfaction and support. Particularly your financial adviser Qasim Dawood and workshop gentleman LOIUS VERY HELP F ULL. More

by jmian1379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

Lenny is the sole reason I kept coming back to DePaula Ford. He explains things perfectly and is never pushy. I trust him completely when working with him. I suggest him every time. I wish all reps held t More

by CCRAWFORD.GRAPHICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.