Back

DePaula Ford - Service Center

Albany, NY

4.5
2,204 Reviews

2,204 Reviews of DePaula Ford - Service Center

Sort by
May 31, 2024

Service was great. Received appointment the same day I called. Everyone was friendly. I was in and out very quickly. More

by Jeannine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Very happy with sales department and service department has been great as well Expecting this to continue More

by bcampbell7579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Service advisor very professional and informative. Went out of his way to take care of all issues. More

by MARKDELORENZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

People at service desk are very good at what they do. I think my bill was outrageous for what I had done More

by REEDYWILLIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

I Had several issues with my vehicle…Lenny set up a service date and ordered all the parts needed…some were back ordered and he tracked the parts to have it done all at once…Thankfully it was covered u More

by Mackey12205ms5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024

Lenny is always very clear, pleasant and keeps mee informed as the work progresses, what options there are etc. Check out is prompt and the people are pleasant. More

by bill.gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

I called service stating I had to cancel my trip until my rusted leaking transmission lines were replaced. They took me in right away and did the repairs as well as a recall on my camera More

by reinard814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 26, 2024

I had a problem with the shifter stuck in reverse had the car towed to DePaula Ford where I purchased the vehicle in 2014 or 2015. A appointment was made to do recall for 12:00 but they took me in right away More

by LINDAPIERCE309
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville
May 26, 2024

Top Notch Service. .. Luis is the absolute best... Jay Newell is my Son-in-Law. also the Best More

by Jdono48503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Luis has been fantastic to work with every time I’ve been in. Thanks Luis!!! More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
4
...