Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Don's Ford
Utica, NY
329 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 329 reviews
March 16, 2026
asdf asdf asdf asdf asdf asd asd asdg asf asdf asdf adf asdf asdf asdef asdf asdf asdef More
by JEFFREYSIEGFRIED
Verified Customer
March 13, 2026
The customer service was good. The work on the vehicle was done well. Thank you The work on the vehicle was done well. Thank you More
by RDUNDERDALE
March 11, 2026
Staff very friendly and professional. They completed the service needed and sent me a video message when completed They completed the service needed and sent me a video message when completed More
by ROMANO961
Employees Worked With
Other Employees :
I will see Matt Cataldo for my next lease. He has an excellent reputation.
March 10, 2026
Excellent service and upfront on all costs for my pickup. No surprises here. Great dealer and service staff. No surprises here. Great dealer and service staff. More
by LACYGM
March 09, 2026
Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I picked it up. Noticed it was making a rattling noise in the front end called the dealership the next day to make an appointment dropped it off on Monday, March 9. They started the inspection at 9:44 AM. Finally just got a hold of somebody saying that the rack and pinion and inner tie rod and need to be replaced when I asked about a loaner they said they don’t have one and they don’t have a rental and then they parts won’t be there for two days and then I said so what you’re saying is I can’t get to work for two days. I have no way to get back for to work he said yes, not too happy. More
by SHELKEY74
February 28, 2026
Solid service and workmanship Thank You! Will see you all soon. Pick up, drop off ride service you guys are great! Will see you all soon. Pick up, drop off ride service you guys are great! More
by CRUISES_OXIDANT_0W
Employees Worked With
February 26, 2026
Have always been very good to me. Simple service can be long sometimes but they always try to make me feel comfortable during the wait Simple service can be long sometimes but they always try to make me feel comfortable during the wait More
by MMILLE12
February 20, 2026
Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you Looking forward to receiving my expedition! Thank you More
by krissdeluca
February 19, 2026
Don's Ford is close to my home. Don's Ford is easy to get in and out of. The waiting area is very nice. The associates are all very helpful and friendly. It is easy to make an app Don's Ford is easy to get in and out of. The waiting area is very nice. The associates are all very helpful and friendly. It is easy to make an appointment. More
by cosamano.anthony
February 18, 2026
I think your sales department, including doing business with Scott is great. Your service department has something to be desired. If it wasn't for Scott i would not continue doing business with Don's Ford. with Scott is great. Your service department has something to be desired. If it wasn't for Scott i would not continue doing business with Don's Ford. If you would like details please feel free to call me. More
by RCAPODIFERRO
Employees Worked With
