![](http://www.dealerrater.com/ncdn/u/11.20240528.717/Graphics/icons/close-x-orange.png)
Don's Ford
Utica, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 150 reviews
Matt and Hutch made my vehicle a reality! !! Matt was wonderful, knowledgeable, and made the entire process easy and anything but stressful. !! Matt was wonderful, knowledgeable, and made the entire process easy and anything but stressful. More
All staff very friendly and helpful from getting my vehicle serviced to keeping me informed. I know when I drive away my vehicle was in good hands. vehicle serviced to keeping me informed. I know when I drive away my vehicle was in good hands. More
They’ve done a pretty good job of taking care of me other than the oil changes taking quite a while a couple of times. One of them actually took over three hours.. However They did give me a discount On th than the oil changes taking quite a while a couple of times. One of them actually took over three hours.. However They did give me a discount On the oil change that day, and on the next one. More
Awesome customer service. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. More
John did a great job scheduling and getting work done on time! Took care of recall that we hadn’t even been notified! time! Took care of recall that we hadn’t even been notified! More
Great service - Matt was fantastic, he kept me informed and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and wi and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and within 2 days the new part was installed. As I said Great Service More
Pick up, appt and delivery was excellent, now just need to see if the service performed solves the problem as it’s too soon to tell. to see if the service performed solves the problem as it’s too soon to tell. More
I purchased Jeep Grand Cherokee Limited L from Don’s that I found online. We live four hours away and had a trade-in. I was nervous to purchase sight unseen, however, Michael made the process super easy. Veh I found online. We live four hours away and had a trade-in. I was nervous to purchase sight unseen, however, Michael made the process super easy. Vehicle was delivered (for free) and arrived in great condition and interior detailed! Thank you! Would definitely do business with Don’s again! More