Earnhardt Chrysler Jeep Dodge Ram - Service Center

Had a safety recall for 2021 Grand Cherokee. This dealership had the parts and accommodated my schedule with ease and the service was excellent from Marc who made sure I was kept informed while This dealership had the parts and accommodated my schedule with ease and the service was excellent from Marc who made sure I was kept informed while waiting. More

Absolutely fantastic customer service. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. More

Very nice personality to talk to. Provided all the necessary details and was always available for any questions. Provided all the necessary details and was always available for any questions. More

Happy with service, rental car and tecchnicians. I am a person of few words too. I am a person of few words too. More

Brian was very helpful and professional. Got the job done quickly. Outstanding customer service. Thank you Got the job done quickly. Outstanding customer service. Thank you More

It's people like Doug that really take the time to explain the service on our RAM Truck.... 5 Stars!! explain the service on our RAM Truck.... 5 Stars!! More

My diesel Jeep had a recall on the fuel pump and the radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the upda radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the update, which they tried to blame on me. They never performed the diagnostic I requested and tried to blame the engine light on my air filter. They made me purchase a new air filter, which did nothing. Luke Morris promised they would run a free diagnostic and have my vehicle ready before I went on vacation. I called the day of (3 days later) and they hadn't even looked at my vehicle or performed the diagnostic I requested twice now. They are refusing to acknowledge the code related to the fuel system is related to the recalled fuel pump, which states all damaged fuel components must be replaced and now Luke is not returning any of my phone calls. I had to open up a case with Mopar due to this. I will not be purchasing another vehicle from this dealer. They are highly incompetent and immoral people. I do not trust my vehicle in their care. They have not once done what I requested, they have never finished on time, and I've caught them lying to me multiple times. One of their employees continuously called me during the holidays requesting a review. She divulged her financial situation to me saying they would fire her over the holidays if I didn't give her a good review. More

I love this dealership. I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work w I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work would take a few hours. I got to the dealership 20 minutes before opening but I was greeted by a very, very nice young man. At 7am Burt Johnson promptly greeted me and told me he would try to expedite my service and that I wouldn't need a loaner. He showed me to their very comfortable customer lounge with much appreciated coffee and donuts. Burt checked with me several times to alert me to their progress and I was amazed when he came back to tell me my vehicle was ready. My half day wait was a short one hour and 15 minutes. The competition should be very worried. Thank you Burt and fellow employees. More

Both, the Sales Department & the Service Department, are wonderful. They take such good care of us and our new vehicle. I’d definitely recommend this dealership to my friends or family. Thank you, Earnhardt wonderful. They take such good care of us and our new vehicle. I’d definitely recommend this dealership to my friends or family. Thank you, Earnhardt! More