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Empire Cadillac of Long Island City - Service Center

Woodside, NY

4.8
97 Reviews
Call Service Center (866) 704-9225

97 Reviews of Empire Cadillac of Long Island City - Service Center

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April 09, 2024

The dealer is nice and clean and the people are very nice and friendly and they work fast More

by pantonio58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna
Report | Print
Apr 09, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that our team was both kind and helpful throughout your visit. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

Helpful
April 06, 2024

Service was provided in a reasonable amount of time. I am satisfied with the service that was provided to me at my last visit. More

by LJWADE@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 30, 2024

Service department is easy to work with, communicative, and friendly I will gladly continue to use Kathy as my writer More

by Rick
Recommend Dealer
Yes
Employees Worked With
Service Writer Kathy
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Apr 01, 2024 -

Empire Cadillac of Long Island City responded

Rick, We appreciate your positive review and we are happy to hear that Kathy took great care of you. We look forward to continue serving you and your automotive needs in your visits to come. Safe travels!

Helpful
March 27, 2024

Ms. Perez provided etiquette explanations about my vehicle. Her quality customer service was key. Overall, Ms. Perez is considered, in my opinion, a pure service representative of Cadillac’s future. More

by Junior Janvier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Empire Cadillac of Long Island City responded

Thank you for leaving Sally this positive review! We are glad that Sally took great care of you and she will be honored to hear of your kind words. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 16, 2024

Enjoyed the new renovated waiting room and the service was good too. Overall, I was pleased. More

by Stefanos
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sally Perez
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Mar 18, 2024 -

Empire Cadillac of Long Island City responded

We appreciate your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
March 15, 2024

Was very satisfied and please with Ms. Perez help in accommodating me when I brought my Cadillac for service. More

by Stefanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Sally's efforts met your satisfaction. It is our pleasure to serve you and your Cadillac needs in any way possible. Take care!

Helpful
March 15, 2024

Your service was timely and courteous and informative thank you I learned things I didn’t know otherwise More

by evamae41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathyhuska Questel. Five stars
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Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 12, 2024

Kathy Questell has been great on explaining and very professional on servicing my vehicle she’s definitely a great asset to GMC… More

by warthur572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy questell
Report | Print
Mar 12, 2024 -

Empire Cadillac of Long Island City responded

We are grateful for you leaving Kathy this flawless review! We are thrilled to hear that Kathy took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was great at explaining everything to you and very professional. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
February 11, 2024

Kathy Questo provided me with great service,knowledge of my concerns and made me feel as if I was a member of Cadillac I couldn't forsee going anywhere else More

by Kyliewatkins1777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questo
Report | Print
Feb 11, 2024 -

Kyliewatkins1777 responded

Kathy Questo was great in her knowledge and customer service was exceptional!!

Feb 12, 2024 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this 5-star rating! We are so glad that she took great care of you and we are honored to have earned your confidence and loyalty. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
January 23, 2024

The quality of service was excellent, Kathy the service advisor was very helpful and attentive More

by buymelunch12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathyhuska Questel
Report | Print
Jan 24, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that Kathy provided you with the A+ service that you deserve. We hope to see you again the next time you are in need of automotive service!

Helpful
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