Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Empire Cadillac of Long Island City - Service Center

Woodside, NY

4.8
103 Reviews
Call Service Center (866) 704-9225

103 Reviews of Empire Cadillac of Long Island City - Service Center

Sort by
March 16, 2024

Enjoyed the new renovated waiting room and the service was good too. Overall, I was pleased. More

by Stefanos
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sally Perez
Report | Print
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

We appreciate your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
March 15, 2024

Was very satisfied and please with Ms. Perez help in accommodating me when I brought my Cadillac for service. More

by Stefanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Sally's efforts met your satisfaction. It is our pleasure to serve you and your Cadillac needs in any way possible. Take care!

Helpful
March 15, 2024

Your service was timely and courteous and informative thank you I learned things I didn’t know otherwise More

by evamae41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathyhuska Questel. Five stars
Report | Print
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 12, 2024

Kathy Questell has been great on explaining and very professional on servicing my vehicle she’s definitely a great asset to GMC… More

by warthur572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy questell
Report | Print
Mar 12, 2024 -

Empire Cadillac of Long Island City responded

We are grateful for you leaving Kathy this flawless review! We are thrilled to hear that Kathy took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was great at explaining everything to you and very professional. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
February 11, 2024

Kathy Questo provided me with great service,knowledge of my concerns and made me feel as if I was a member of Cadillac I couldn't forsee going anywhere else More

by Kyliewatkins1777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questo
Report | Print
Feb 11, 2024 -

Kyliewatkins1777 responded

Kathy Questo was great in her knowledge and customer service was exceptional!!

Feb 12, 2024 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this 5-star rating! We are so glad that she took great care of you and we are honored to have earned your confidence and loyalty. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
January 23, 2024

The quality of service was excellent, Kathy the service advisor was very helpful and attentive More

by buymelunch12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathyhuska Questel
Report | Print
Jan 24, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that Kathy provided you with the A+ service that you deserve. We hope to see you again the next time you are in need of automotive service!

Helpful
December 21, 2023

Your service department is the worst service department we have ever dealt with. Providing fake RO numbers, holding a car for more than 15 days, with no claim number on the bad motor, dodging the customer, More

by sjkim9094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sally Perez, Vincent Torres
Report | Print
Dec 22, 2023 -

Empire Cadillac of Long Island City responded

Sung, I appreciate your frustration and understand this is not an ideal situation. As we previously discussed, Cadillac and Empire Automotive Group are separate which is why your RO number was different from your Cadillac Case number. Sharon at Cadillac Customer Assistance is working diligently with our Service Director to expedite your repairs, this is a vehicle and warranty claim and proceeds at Cadillacs direction, investigation and approval... not the dealerships. Both you and our team have escalated the matter to the highest possible level and we will continue to do all that is required to expedite the solution. In the meantime please do not hesitate to reach out to our Service Manager Vincent Torres or Sharon at Cadillac Customer Care. Have a great day and happy holidays Empire Cadillac of LIC

Helpful
November 29, 2023

The courtesy and professionalism is excellent. I am really impressed and ready to introduce my friends to this location More

by niniola2159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 29, 2023 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive review! We are delighted that our team could provide you with the A+ service that you deserve. Our guests' satisfaction is our utmost priority, and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
November 16, 2023

Always a great experience at Empire Cadillac. Service Advisor Kathy Questel I’ve known for 20 years - very efficient - got in and out for my NY State inspection in 1 hour - that’s because I do re More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Alonzo - mechanic , Sharon Regan
Report | Print
Nov 16, 2023 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! We are delighted that Kathy could consistently provide you with quality and efficient service! Your safety and satisfaction are our utmost priorities and we hope that you continue to choose us for all of your future automotive needs!

Helpful
October 25, 2023

Thank you for all your professional help Kathy Q . Will see you again for my next service More

by Saini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Oct 25, 2023 -

Empire Cadillac of Long Island City responded

Saini, Thank you for leaving Kathy and Will this positive feedback! We look forward to seeing you again when the time comes for your next service

Helpful
1
2
3
4
...
11