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Fair Oaks Ford

Naperville, IL

4.7
3,102 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,102 reviews

July 13, 2017

Great customer service! The pricing was up front and accurate, if not a little hard to follow. Everyone was very professional! This dealership stresses customer service and e More

by Turnpike30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Gio Pina, Steve Squillo
Jul 27, 2017 -

Fair Oaks Ford responded

Thank you so much for not only entrusting us with your purchase, but also for the time you've taken to write a review. We appreciate it! We're so glad that you had a great experience and felt that you were treated well. We want everyone who walks through our doors to feel the same. Should you have any questions at all, please don't hesitate to call or stop in. We are always at your service. Thank you again, and take care!

July 11, 2017

We got the car we wanted. We looked online and found two cars of interest. A salesman greeted us at the door; he knew exactly where the two cars were located. We greeted a sa More

by ojmbt23
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose for online sales, I think. He was extremely helpful! 5 stars!, Steve Squillo
Jul 27, 2017 -

Fair Oaks Ford responded

What a fantastic review-thank you! We deeply appreciate your loyalty to Fair Oaks, and we're always happy to work with you. Thank you so much for entrusting us with your business. Should you have any questions at all, please don't hesitate to give us a call, or stop in. We are always at your service and happy to help. Thank you again, and take care!

July 10, 2017

Purchasing was easy Craig did a great job handling my purchase. Found the car I wanted at a fair price. They went out of their way to help me. More

by Billj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Paul Fedorchuk
Jul 27, 2017 -

Fair Oaks Ford responded

Bill, Thank you for taking the time to write a review about your experience. We very much appreciate it! We also thank you for giving us the opportunity to earn your business. We're thrilled that you were happy with your purchase and your time with Craig and Paul. We look forward to seeing you around for oil changes and scheduled maintenance--take care!

July 10, 2017

Best Vehicle Purchase Ever! Fair Oaks Ford Lincoln is the best! Jeremy is by far my favorite salesman! He searched for and found exactly what I wanted! Couldn't be happier with m More

by Peggy Bennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom
Jul 27, 2017 -

Fair Oaks Ford responded

Peggy, Thank you so much for your glowing review. We are in total agreement that Jeremy is fantastic! We appreciate your taking the time to let us know about your experience, and we look forward to seeing you again in the future. We are always at your service, so if you need anything at all, please don't hesitate to give us a call or stop in. Thank you again, and take care!

July 10, 2017

Great experience First time buying a car via the internet sales team and it was a great experience. Craig and Gio were great to work with. Gio demo'd every feature o More

by Tman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Gio Pina
Jul 27, 2017 -

Fair Oaks Ford responded

So glad that you had such an excellent experience, and that you took the time to let us know about it. Thank you! We hope all of our customers experience a smooth, painless purchase, and we're thrilled that you were able to get what you needed. Should you have any questions at all, don't hesitate to call or stop in. We are always at your service. Take care!

July 09, 2017

PURCHASE OF 2017 LINCOLN Staff was timely, courteous and friendly. Facility looked complete and able to service my needs. It was a long way from my home so I hope the pick up More

by ward johnson
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo
Jul 27, 2017 -

Fair Oaks Ford responded

Ward, Thank you so much for entrusting us with your purchase. We're so glad that everything went smoothly--that's what we aim for with every customer! Thank you, also, for taking the time to write a review. We appreciate it. If we can ever be of assistance, please don't hesitate to reach out. We are always at your service. Many thanks!

July 06, 2017

Excellent Dealer and Staff Second time making a lease purchase and was satisfied with all aspects of my purchase. Communication is Key and the dealer nails it. I know I can alwa More

by Jeneev2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom
Jul 27, 2017 -

Fair Oaks Ford responded

Thank you so much for entrusting us with your purchase, and for the great review. We appreciate both! We look forward to seeing you around the dealership for oil changes and scheduled maintenance. If we can ever be of assistance to you, please don't hesitate to call. We are at your service!

July 05, 2017

Fantastic Amazing very good at helping me find a vehicle I was looking for! Did a fantastic job about explaining to me the different features about the truck More

by Snoopy22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Fair Oaks Ford responded

Thank you so much for your kind review, and for allowing us to assist you with your purchase! We very much appreciate it, and will pass your compliments onto Dan. If we can ever be of assistance, please don't hesitate to call or stop in. We are always at your service. Take care!

July 05, 2017

Another great vehicle purchase experience! Wow! I can't believe this is my ninth vehicle purchase from Fair Oaks Ford. I have always had a great customer service when dealing with everyone at More

by Bornzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman
Jul 27, 2017 -

Fair Oaks Ford responded

Thank you so much for your excellent, detailed review. We greatly appreciate not only that you took the time to write one, but we are deeply grateful for the longevity of our relationship. Thank you for being such a loyal customer! As ever, we are always at your service. Please don't hesitate to reach out if we can assist you with anything at all. We look forward to seeing you around for oil changes and scheduled maintenance--take care!

July 04, 2017

Wonderful Professional Experience! Told them the specifics for the used car that I was looking for and 2-days later they found exactly what I requested. "Totally Painless!" More

by Tony R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Schreiber
Jul 04, 2017 -

Fair Oaks Ford responded

Thank you so much for giving us the chance to work with you, and for your great review. We appreciate it! We're thrilled that we were able to find what you needed. If you've got any questions, don't hesitate to call, email, or stop in. We're always at your service. Thanks again, and take care!

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