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Falmouth Toyota - Service Center
Buzzards Bay, MA
274 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
274 Reviews of Falmouth Toyota - Service Center
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July 31, 2020
everyone is always helpful they are always there to help with a smile on. No question is too stupid. They are willing to get answers to any questions you may have they are always there to help with a smile on. No question is too stupid. They are willing to get answers to any questions you may have More
by allynne17h
Helpful June 11, 2020
Excellent experience with service department. The time quoted for service work and estimate provided were what was stated. No surprises. Professional and courteous. Thank you quoted for service work and estimate provided were what was stated. No surprises. Professional and courteous. Thank you More
by JM
February 20, 2020
Get great Sales and Service at Falmouth Toyota. Over the past several years I have purchased 3 or 4 Toyotas form Ron Sjahfiedin. This past month I purchased 2020 Camry from Ron and he went the extr Over the past several years I have purchased 3 or 4 Toyotas form Ron Sjahfiedin. This past month I purchased 2020 Camry from Ron and he went the extra mile to get me everything I wanted, Great Job Ron. I would highly recommend Falmouth Toyota to anyone looking to purchase a new Toyota. Service and follow through are tops. Bill Herman MIddlebrough, MA (still comming to the Cape!) More
by wahjr04
Employees Worked With
February 01, 2020
I made the right decision I had been thinking of buying a small SUV, and settled on the Rav 4 based on past experience with Toyota. My sales associate was Mark Dennen. I felt I had been thinking of buying a small SUV, and settled on the Rav 4 based on past experience with Toyota. My sales associate was Mark Dennen. I felt confident with him, as he was very professional and informative.....as well as nice ! The dealership is a friendly place and is very accommodating .. When I picked up my car, I was given a thorough tutorial on how the new dashboard worked , and Mark transferred my Sirius radio and hooked up my phone .. I left the dealership happy with the service I received and ready to enjoy my new Rav4 Mark is an asset to Falmouth Toyota More
by Louise
Employees Worked With
Mark Dennen
February 01, 2020
Coby Signs is the best salesperson. We came to Falmouth Toyota without a specific model of car in mind..just a few features we were interested in. Coby started us off with Camrys. Beca We came to Falmouth Toyota without a specific model of car in mind..just a few features we were interested in. Coby started us off with Camrys. Because he was such a good listener and had such a sincere personality, he helped steer us to a 2020 Carolla Hatchback which we are enjoying. His patience with us not making a quick decision and showing several weekends to test drive a different model Toyota, gave us the perfect vehicle. He is a talented salesperson. Hopefully he is still there when we want to buy another car. More
by twsbjs.17
Employees Worked With
December 13, 2019
Mark Dennen is wonderful to work with. We had a great experience buying my new highlander. A+. Also, they are dog friendly so my son loved visiting the dogs. Thanks Mark and Falmouth Toyota! experience buying my new highlander. A+. Also, they are dog friendly so my son loved visiting the dogs. Thanks Mark and Falmouth Toyota! More
by Laura
Employees Worked With
Mark Dennen
November 24, 2019
Service Department Issues Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check the oil level every couple weeks or so. Checked oil today and was down just a smidge went to top off and the filler cap was never tightened down. It was just resting in place on top of the valve cover ! Also found a black plastic splash shield under the car by front bumper hanging down not put back up correctly, Another visit in for oil change and bulb light out....oil change done 1.5 hrs later, left greasy hand palm prints on driver's side car door. Pulled away, stopped outside of their sallyport and checked to make sure buld was replaced. It wasnt...pulled right back into the sallyport had to wait another 1.5 hrs for bulb replacement. Another visit, in for oil change, and asked to top off tire pressures. Left 1.25hrs later and pulled out down the road, once at highway speed - BAM ! Hood came up slamming up three inches to last locking position ! Unnerving....pulled over, closed the hood properly and drove home. Checked tire pressure computer and they never topped off the air in the tires. Arrived home, popped the hood, checked to make sure oil change done properly and discovered a totally empty coolant overflow tank, windshield washer tank not topped off, greasy palm prints on drivers side door again. Recently had a code on dash computer screen stating to "Find a Dealership" Tire pressure system failure. Stopped in at 8am, no appointment as it appeared to be an emergency. Was told it would be a few hours. I said, well I have time to wait 2 hrs to replace tire sensor in the spare no problem. He then said again, well it could be a few hours, So I asked, what are you saying 3 or more hours ? He said, no telling what 9am will bring us ". Seriously ?!?! I'm there now and need help....Maybe the service advisor brings in a "magic 8 ball" to work for decision making. Incredible....That is and will be the last time I ever go here....Whats hard to understand is how such a "Google 5-Star Dealership" can actually have 5 stars....Well that's easy, between faking reviews and paying a company to make positive reviews for them, it's totally achievable....Judging from what I have read and researching those accounts, 70% of their reviews and accounts which authored by them/appear to be fake .....Sad. More
by JustinObserver
October 08, 2019
I've been dealing with Falmouth Toyota for past 3 years after I leased a Rav4 Hybrid. Service has been done as scheduled while I waited in a pleasant area while work being done. When I had questions they after I leased a Rav4 Hybrid. Service has been done as scheduled while I waited in a pleasant area while work being done. When I had questions they were answered with clear descriptions and suggestions as appropriate. When the lease time was running out, Jesse Abruzzi and staff worked with me on several options I had and finally were able to find a new 2019 RAV4 Hybrid that met my needs needs even though it would not arrive before my curren lease was up. This was much appreciated. Thanks More
by Jans
Employees Worked With
Jesse Abbruzzese
September 23, 2019
The most reliable service any car owner can appreciate! My scheduled maintenance and state inspection completed flawlessly. . I trust Falmouth Toyota and Taylor Voner always delivers quality service to the My scheduled maintenance and state inspection completed flawlessly. . I trust Falmouth Toyota and Taylor Voner always delivers quality service to the customer! He found a frozen caliper on my aging Highlander and had it repaired for me. It is important for these serious problems to be found and I can rely on Falmouth Toyota’s team and Taylor Voner to keep my vehicle safe! Great job! More
by Greg M
Employees Worked With
August 24, 2019
New car purchase This is my first experience with Falmouth Toyota. The service dept. promptly informed me that my 15-year-old 4 Runner was beyond repair. I went to the This is my first experience with Falmouth Toyota. The service dept. promptly informed me that my 15-year-old 4 Runner was beyond repair. I went to the showroom where Jesse Abbruzzese greeted my wife and me. My 2019 Highlander purchase was almost painless, Jesse was informative and helpful during our test drive. From beginning to end we receive excellent service. More
by Carmen D
