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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,985 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,985 reviews
June 02, 2025
This has been the worst experience that we ever endured buying a car. First inform as we signed the papers then we got a call so we couldn’t get Truck because the dealership in New Jersey where it was comi buying a car. First inform as we signed the papers then we got a call so we couldn’t get Truck because the dealership in New Jersey where it was coming from added extra equipment on there that Truck should’ve been ours we signed the papers the dealership then gave us the lower end of a 2025 which we accepted but in all fairness we got screwed. What we should’ve done is tell them they had the deal for the 25 after the.Running boards were adding on.. Then also to find out a date wasn’t even added to the pink slip. We are hoping that isn’t going to be an issue.. Then Last week I texted the sales guy an asked him about the points so we can get running boards on an he replied I’m sure you can call someone.. how nice to help someone.. we should of went to Kerback! But as for the service department they were awesome! More
by DPERRY62.DP
Verified Customer
June 02, 2025
The entire experience was very enjoyable and without any pressure. Everyone was very pleasant and a pleasure to work with. pressure. Everyone was very pleasant and a pleasure to work with. More
by EJ
June 02, 2025
Work was done quickly and professionally. God communication with the Service Manager. Truck was ready when promised God communication with the Service Manager. Truck was ready when promised More
by gharring
June 02, 2025
Arrogant and dismissive I will likely never do business with this Faulkner dealership again! I will likely never do business with this Faulkner dealership again because of Michael Strohmetz! with this Faulkner dealership again! I will likely never do business with this Faulkner dealership again because of Michael Strohmetz! More
by Gerrry RUFFENACH
Employees Worked With
Michael Strohmetz
May 31, 2025
Good job very satisfied with the work that was performed and my service advisor Leslie kept me well informed and my service advisor Leslie kept me well informed More
by Harold Asparagus
Employees Worked With
May 30, 2025
Brett was awesome to deal with as a Salesperson. Kept us up to date on the delivery of our vehicle and thoroughly explained everything about it upon pick up. Even stayed late to accomodate us. Th Kept us up to date on the delivery of our vehicle and thoroughly explained everything about it upon pick up. Even stayed late to accomodate us. Thanks Brett and Faulkner! More
by MENDENHALLFARM
Employees Worked With
May 30, 2025
Brett was awesome to deal with. Kept us up to date on the delivery date of our vehicle and thorough explained everything about it upon pick up. Even staying late to accommodate us Kept us up to date on the delivery date of our vehicle and thorough explained everything about it upon pick up. Even staying late to accommodate us. Thanks Brett! More
by MENDENHALLFARM
Employees Worked With
May 30, 2025
Service and communication were great! Vincent and the tech thoroughly explained and walked me through everything. Fixed and solved all my issues Vincent and the tech thoroughly explained and walked me through everything. Fixed and solved all my issues More
by Dave Guinan
Employees Worked With
Vincent Cavalcante
May 29, 2025
When I first dropped off my 2024 Sierra for inspection due to signs of frame rust, I was told it could happen and suggested that I looked for a specialized shop to take care of that. I was going to go ba due to signs of frame rust, I was told it could happen and suggested that I looked for a specialized shop to take care of that. I was going to go back to pick up my truck when I found a bulletin from GM showing issues with my model and year. Only after contacting the dealership again with the bulletin number, I was able to get my truck serviced/fixed. Considering it is a 2024 truck and we are in 2025, I find unacceptable the initial response I got from the dealership. More
by brunonz
Employees Worked With
Vincent Cavalcante
May 29, 2025
I had a great experience with Faulkner of West Chester! Keep up the great job! Keep up the great job! More
by DDETTERLINEB
