Faulkner Subaru Bethlehem

Phenomenal Faulkner Subaru has set the benchmark for exceptional customer service! They exceeded my expectations and left a lasting impression on my wife and I. Faulkner Subaru has set the benchmark for exceptional customer service! They exceeded my expectations and left a lasting impression on my wife and I. The level of service, commitment, and attention to details were amazing. It was a pleasure working with Scott (remarkable at his job), nice to visit with Nancy (great personality), seamless when financing with Denis ( knows his job well), and remarkable to have face time with Dave ( impacting change at Faulkner)! More

Great car buying experience! Kim was great! Very knowledgable and personable! I recommend this dealership to anyone looking for a Subaru. I guarantee you, I will be back when it c Kim was great! Very knowledgable and personable! I recommend this dealership to anyone looking for a Subaru. I guarantee you, I will be back when it comes time for me to get another vehicle! More

Happily Purchased Used Car After visiting many dealerships in the Lehigh Valley, my fiance and I were disappointed with the ability to find a decent used hatchback for sale at a After visiting many dealerships in the Lehigh Valley, my fiance and I were disappointed with the ability to find a decent used hatchback for sale at a reasonable price. It seemed like many dealers were priced well over what we observed to be fair marked value through online searchers. We we thrilled to find a great Lancer Sportback which was actually purchased at a great price! Working with Roland was nice; he actually owned a Lancer Sportback. He was very knowledgeable, everyone was friendly, and it was overall a good purchasing experience. More

Best car buying experience ever - it's a saga, sorry. OK, look - if you read all the other reviews about Roland Zuk, you already know. He's the best. Period. That's the Reader's Digest version of this OK, look - if you read all the other reviews about Roland Zuk, you already know. He's the best. Period. That's the Reader's Digest version of this review. If you want War and Peace, read on. So, my experience with Subaru began with an unplanned stop at Faulkner in Bethlehem. My original interest was in the Outback, and from the moment I stepped into the dealership I knew this was going to be different from any car-buying process I'd been through in the past. Most of those were dismally predictable. Every car salesman I'd ever dealt with seemed to be a graduate of the same Car Sales University, and they all used the same stale tactics. You know the drill - the salesman descends on you. He hammers you with superlatives about the car and all its bells and whistles, not knowing the first thing about your actual interests. He never asks about those. He's only interested in selling you the most options and loading up his commission. You drive the car, and through the whole test drive the salesman is annoying you with details you have no interest in. He says he can make just the right deal for you, but only if you can "pull the trigger today." Back in the showroom, you go through the dance of negotiation. You ask him for his best price. Instead, he makes what is, in my mind, the fatal error: he asks how much you want to spend per month on the car. (Of course, if you answer this question, you will spend AT LEAST that much for the car, and probably more.) Maybe you also tell him about the deal the guy down the street offered you. He leaves the table for repeated closed-door meetings with his sales manager, during which they talk about the Phillies or the Eagles, and have coffee. When the salesman comes back from these meetings, he insists you're killing him on the price, but over the objections of the manager he's going to give you the deal of a lifetime. When you finally agree, some hours and several aspirins later, you imagine your hands closing tightly around the salesman's neck. But the ordeal isn't over. You have to meet with the business/finance manager, who spends a couple more hours trying to load you up with stuff you don't need or want. Yada, yada. As I said, you know the drill ... Enter Roland Zuk, of Faulkner Subaru, Bethlehem. Roland apparently didn't go to Car Sales University, or he missed a lot of classes, because he didn't do any of that stuff. He was interested first in knowing what was important to me in a car, and he actually listened when I told him. I wasn't going to buy the car for at least a couple of months. I was just beginning my search and I didn't want to waste his time. That didn't seem to matter to Roland, and he offered to let me drive an Outback that day. He spent a couple of hours going over the car with me, not once even remotely pressuring me to make a quicker decision. I left very impressed with the car, the dealership, and especially Roland. When I returned a couple of weeks later with my wife, it was to check out the Forester, not the Outback. She had seen the car at the Allentown Auto Show and to my enduring surprise, she fell in love with it. I had mentioned it might be time to trade her 11-year old Altima and now she was starting to warm to that idea. But she also has definite feelings about past car-buying experiences (see above.) Nevertheless, after meeting Roland she was equally impressed with his professionalism. Roland handled every aspect of the transaction flawlessly, patiently answering each of our questions, then locating the exact vehicle she wanted in Maryland, offering us a fair price and very fair value on the trade. It was a great pleasure doing business with him. I will be back to see him later this year, after the 2015 Outback hits the showroom. More

5995 for a 14 year old impreza 2.2 l stick? your price is ridiculous and your salesman knows half as much as I do about subarus as i do. He thought they put a 2.3 in the late 90s outbacks, fool your price is ridiculous and your salesman knows half as much as I do about subarus as i do. He thought they put a 2.3 in the late 90s outbacks, fool More

I had an excellent experience here buying my new car. Mark and Denis were extremely nice, knowledgable, and helpful during the process. This is my first new car and they didn't take advantage of me even Mark and Denis were extremely nice, knowledgable, and helpful during the process. This is my first new car and they didn't take advantage of me even though they had knowledge of my situation. Both of them sat and talked with me for as long as I wanted them to so I could make sure that I was making the right decision. At no time during the sale did I feel like I was being forced or persuaded into anything I wasn't interested in. I highly recommend Faulkner for anyone looking for a Subaru, I'm sure your experience will match mine. More

I had an excellent experience with Faulkner Subaru Bethlehem similar to that of "niedzwiedz". I had my mind made up on an Outback Premium w/ Moonroof package (after research and a test drive) and d Bethlehem similar to that of "niedzwiedz". I had my mind made up on an Outback Premium w/ Moonroof package (after research and a test drive) and did some extensive online shopping in the tristate NY area (I'm in NYC) trying to find the best quote I could. The initial quote I got from Bob Gearhart beat the offers I got from others without any back and forth. A dealership in my neighborhood told me they could match the offer from Faulkner and another much closer to me than PA came very close to the quote (and others said they can't match it and warned me that I'd be wasting my time if I drove there expecting to get the car for what I was quoted). So on a Saturday in September I set out to get my car (bringing my Father along for the fun). We went to the dealership in my neighborhood (Star Subaru - Bayside, NY) that was going to match the offer from Faulkner. When it came down to it, they weren't matching the offer at all. They now said they could give me the price I was quoted, but since they didn't have any Outback's in their inventory at the moment, they weren't sure what options it would come with when the stock came in and I would be responsible for the extra costs of whatever options the car arrived with. No guarantee of getting the car I wanted or the price I was given were obvious dealbreakers. We pressed on to the next dealership on my list (Town Subaru - Englewood, NJ) that I had received a quote for a specific Outback they had listed online that was very similar to the quote I got from Faulkner. When I arrived, I asked for the dealer I had worked with to get the quote (I was in contact with him the previous day) but he was off Saturday. I explained to the dealer that helped me which car I was looking for and that I worked online with the other dealer and he told me that the car I was quoted the price for was sold. I asked him when it was sold he told me earlier in the week. This upset me since I worked on a deal for a car they didn't have. The salesman tried to spin me towards other vehicles/options which upset me further. So after that experience I was a bit worked up and last on my list was the one furthest away, Faulkner, which closed at 5:00 on Saturday's. I put a call in to Bob when we started out for PA (it was around 2:30) to ensure that the car I wanted was still available (I hadn't emailed him since earlier in the week). He wasn't available so we took a leap of faith that it was and pressed on. Bob called back about an hour or so later and told me they still had the car and that he'll have it ready for me to test drive in the front of the dealership when I got there. We arrived about a quarter after 4 and Bob was extremely courteous, professional and friendly. We took a test drive and I was convinced I wanted the car feeling no pressure from him whatsoever. Everything was transparent in the pricing I was given and it was in-line with the quote I received. I didn't negotiate a trade-in beforehand, but my car was inspected and I received a fair offer for it so we made that a part of the transaction as well. I worked with Denis O'Leary for the financing portion of the sale while Bob got my new car ready for me (mind you this was past closing time for the dealership). Denis explained everything very well and did not push hard for extending the warranty or service contract. I felt very comfortable with everything I was signing and did not have any costs come out of left field after it was completed. Once that was done, I transferred my belongings from my old car to my new car which Bob had all ready for me. Bob gave me a run through of a lot of the features I should know about that we didn't cover on the test drive. He offered to connect my phone to the bluetooth system as well as anything else I might have needed help with. In the week that followed, Bob worked with me to help get my car registration done for New York (it was a little tricky because I was out of state and had a different address on my license and insurance). He was patient throughout and it was done correctly and in time. I admit I was likely a bit of a bugger to him at times but he never let me know it. This was a night and day difference from the dealership experiences I've had. I waited four months to post this review because I wanted to make sure there were no issues with the car or annoyances from the dealership. There are none to report. All is well, and I (along with my Father who was also impressed) will definitely take the trip back to Bethlehem when it's time for a new car. More

Today I became part of the Subaru family! My husband & I came to Faulkner with the intentions of trading in my 2004 GMC Envoy & purchasing a new vehicle. Craig spent the ENTIRE day with us making sure & I came to Faulkner with the intentions of trading in my 2004 GMC Envoy & purchasing a new vehicle. Craig spent the ENTIRE day with us making sure everything was to our liking (trade-in value & new vehicle price). Then, we went & met with Brian in finance. What a very people-friendly person! Thank you for going over everything! We felt completely at ease when the whole process was over! I couldn't have asked for a better experience. Thank you, Craig & Brian! I will be referring everyone I know to you! More

My husband and I recently bought our first Subaru. A 2014 Subaru Outback. Our salesman Craig Hower was absolutely wonderful! Such a pleasure to business with! Very professional, honest, knowledgeable, cou Subaru Outback. Our salesman Craig Hower was absolutely wonderful! Such a pleasure to business with! Very professional, honest, knowledgeable, courteous and answered all of our questions without hesitation. Everyone we dealt with in all departments and just in casual conversation were so friendly and helpful! My husband and I have had such a positive experience at Faulkner we would highly recommend this dealership! Thank You So Much Craig! I love my Subaru Outback! More

Jen was very helpful, knowledgeable, explained everything to us and we enjoyed working with her. She is very friendly and courteous, and made our car buying experience the best one yet. to us and we enjoyed working with her. She is very friendly and courteous, and made our car buying experience the best one yet. More