Folsom Lake Ford

James Fuh's was excellent! No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to see if a ride option was available, I called the "general" number twice, the call was answered, I could hear voices in the background and I was promptly hung up on. I instead took and Uber to pick up my vehicle. I don't mind finding my own ride, and I certainly don't expect the dealer to provide one, just please have a more simple system in place to request or schedule a ride (or not, if that courtesy is unavailable). Additionally, when I paid for the service at the cashier's station, I was met by two young women who were not particularly friendly. Now let me be clear. Perhaps they were having a very busy or bad day, and I certainly do not expect (or want) my butt kissed, but a friendly greeting and a "thank you" when the transaction was complete would be nice. Again, maybe they were having a bad day, or the previous customer was a bear...I don't know. We all have bad days sometimes. More

The service is always amazing and the people who work there are phenomenal. I always taken care of and that my needs and concerns are listened to. there are phenomenal. I always taken care of and that my needs and concerns are listened to. More

He was very helpful and attentive. Explained all the specs very well. Accommodating to our needs and got us the truck we wanted. Explained all the specs very well. Accommodating to our needs and got us the truck we wanted. More

Very good with helping us find what we were looking for, and got us into the right vehicle and got us into the right vehicle More

Conor was exceptional to work with. He made our car buying experience pleasant and we will return because of him. He made our car buying experience pleasant and we will return because of him. More

Our truck buying experience was fantastic. Connor Shaw was our sales guru. He new the trucks and the features. He understood what we were looking for, what our expectations were for price an Connor Shaw was our sales guru. He new the trucks and the features. He understood what we were looking for, what our expectations were for price and relayed it over to the rest of the team in a very low pressure situation. The best car buying experience we have ever had. More

Great customer service. Friendly sales people that made it easy to get a great vehicle. Friendly sales people that made it easy to get a great vehicle. More

I had sidesteps installed on my new Bronco Badlands. Service advisor James Willis was very friendly and helpful. Service advisor James Willis was very friendly and helpful. More

The staff was helpful, attentive and on point. Even though the car was sold "as is" they fixed an issue that happened after I left the dealership with the car. Even though the car was sold "as is" they fixed an issue that happened after I left the dealership with the car. More

Marvin and Ben were great to work with and made the entire process easy. Thanks again! entire process easy. Thanks again! More