Back

Folsom Lake Ford - Service Center

Folsom, CA

4.8
680 Reviews

680 Reviews of Folsom Lake Ford - Service Center

Sort by
February 02, 2024

I come from Roseville for their service. super people to work with. I have purchase another truck thier. will have it sevic3d thier. More

by CLAUDIAPRAKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Excellent customer service and friendly staff, from check in to check out. We’re very happy with the dealership from purchase to service. More

by GRPORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let me know how happy you are with your experience with us! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 01, 2024

They are convenient location and offers a wonderful shuttle service to pick and and drop off while they have your car! More

by DBARTOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful shuttle service experience! I really appreciate this feedback and I will share it with the team. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 01, 2024

Lacey provided detailed information and her service was great. the inspection went thru faster than expected. More

by gavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
Feb 07, 2024 -

Folsom Lake Ford responded

Gavin, we sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 01, 2024

Great service experience. The team is always easy to work with and everything is done in a timely manner. More

by JWALKER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great service experience! I really appreciate this feedback and will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 01, 2024

Great service, friendly staff, Dave Laughlin is a great employee gives you everything you need to know. More

by JON72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Laughlin
Feb 07, 2024 -

Folsom Lake Ford responded

Thank you for reaching out to us and letting us know about your recent visit, Jon. We appreciate everything Dave does for Folsom Lake Ford and our customers. Hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 01, 2024

Great customer services and amenities at the dealership. Staff was very courteous, friendly and provided timely updates for my vehicle servicing. More

by ERIKNELS790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
Feb 07, 2024 -

Folsom Lake Ford responded

Erik, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 31, 2024

Friendly Professional Staff, courteous and quick. My work was done way quicker than I thought, and I was very happy with all they had done. More

by CHOPPERS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 31, 2024

I really appreciate Brigette. She always makes sure that I am well taken care of and keeps my informed all the way through any service that I have performed. More

by TPowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Karen
Feb 05, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 31, 2024

Although I was disheartened to learn a transmission problem covered by my extended warranty might take up to five weeks to correct due to corporate policies and potential supply issues regarding parts, More

by MJREISINVEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
Feb 05, 2024 -

Folsom Lake Ford responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

...
56
...