Ford of Londonderry

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Crystal Furey

My Review of Ford of Londonderry:
I chose this dealer based upon my interaction with the internet sales woman Crystal Furey. She did a wonderful job and was very persistant in getting me to visit the dealership to test drive the car I eventually purchased. ..................................................................

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: J Brunini

My Review of Ford of Londonderry:
I spoke to Mike Warwick concerning my review and was told that a new pricing policy is going into effect within the next few days that will address my concerns. He patiently listened to my complaints and assured me that my concerns were justified and were being corrected. I would consider doing business with this dealership in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Picard

My Review of Ford of Londonderry:
I had been corresponding with an internet person, who was very courteous. They gave me the pricing up front, found me the perfect vehicle at the perfect price. I set up an appointment to come in, the vehicle was pulled out front and ready for me. I was greeted with a smile and a great deal of profesionalism. Matt is a very low pressure sales person, with an optimistic attitude. The pricing that was given to via the internet was the same as when I came in. I really appreciated them being upfront and honest and informing me of all of my options. Matt went around the vehicle and pointed out every feature and benefit. He took an extra half hour out of his day to set up my SYNC for me and also set up my first service appt. He was an awesome sales person and I reccommend this dealership to any and every one. I GOT MINE AT FORD OF LONDONDERRY!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Rodger and Jeff

My Review of Ford of Londonderry:
Buying my SUV from Ford of Londonderry, NH, was a mistake. The salesperson lied to me about smoke smell being in the car. He was a smoker and blamed it on that and I fell for it and bought the SUV. We liked to have never got rid of the smell. It still lingers a bit and while I entertained the idea of some kind of legal action I decided that I'd live with it and hope that the smell goes away on its own because I was just exhausted from driving back and forth to Londonderry and didn't want to deal with them any longer. They did work to get the smell out but I had to drive the truck from Worcester to their dealership multiple times to get it worked on (cleaned) which drove up the mileage on my odometer and cost me a ton of money in gas. While they supplied a rental car free of charge I had to pay for insurance or use my own. I opted to just use my own coverage. Low and behold the rental car was damaged and I had to buy an approximate $1,500 door. I was told that they'd take care of the gas in the rental cars after my SUV was in the shop a couple of times. But the last time it was in service they charged my credit card for the gas anyway and didn't refund that money and that was AFTER I had to pay for the rental car door to be fixed. You'd think at that point they'd be bending over backwards to try to save me as a future customer.

They logged my name wrong in my warranty. They didn't tell me about any deductible options when I bought my extended warranty so now I have a $100 fee every time I need to get the SUV fixed.

And on my warranty they added a note that basically said "WARNING: TRUCK MAY NOT NEED REPAIR IF BROUGHT IN" or something of that nature. It seems that they are basically warning other dealerships that I'm a problem when I haven't done anything wrong but expect what I paid for. It's not like I bought a shirt that didn't quite fit right but rather, will spend thousands of hard-earned money on an SUV that came with a bad battery (that they did replace after I told them that if they didn't I would take it to another mechanic for testing), 2 front power windows that were extremely slow until they were worked on, and one of the windows had to be replaced because of a bad popping noise that they had to work on 2 different times (2 different trips up there from Worcester).

As an added bonus they tried to get me into a very high interest rate loan until I mentioned that I was going to go to my own bank then all the sudden, as I was about to walk out the door, they gave me the rate I wanted because another bank ok'd it at the last minute. I felt like I was living in a car buying nightmare cliche.

I personally would never use this dealer again nor would I recommend anyone else do it. Fact was however that they sold me an SUV that had some issues and instead of going up and beyond to perhaps lose a couple of dollars, but save me as a customer and prevent any bad reviews, they chose to just treat me badly. Within the bad treatment there were moments when I thought they were being sincere and caring but in the end, my opinion is that they didn't care.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Rowe

My Review of Ford of Londonderry:
The staff at Gladstone was extremely helpful and friendly, and not in the least bit pushy (as I had feared). They made purchasing my vehicle a very enjoyable (and easy!) task. I had done a lot of research, and I knew exactly what I wanted. I think this helped in my overall experience. Nonetheless, I would not hesitate to go back to Gladstone in the future.

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