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Gebhardt BMW - Service Center
Boulder, CO
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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193 Reviews of Gebhardt BMW - Service Center
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May 01, 2024
Excellent service every time I've gone to Gebhardt BMW. Overall am continually impressed by BMW's service, especially at their service centers. Overall am continually impressed by BMW's service, especially at their service centers. More
by Chris
Verified Customer
Helpful December 07, 2023
Shane went out of his way lo assist with a car problem. He persisted until he succeeded, and was a pleasure to work with! He persisted until he succeeded, and was a pleasure to work with! More
by SallyS
Employees Worked With
November 12, 2023
I love them ! They have taken wonderful care of me for over 10 years! Will stay with them forever. They have taken wonderful care of me for over 10 years! Will stay with them forever. More
by STEPHANIE.ANZI
October 19, 2023
My first BMW purchase has been a massive disappointment. The Gebhardt dealership seems incapable of good communication with their customers. First there was the nearly five-month delay from the time I order The Gebhardt dealership seems incapable of good communication with their customers. First there was the nearly five-month delay from the time I ordered my X1 in April until I finally drove it off the lot in September. And now for seven weeks of ownership I've been dealing with a faulty tire that came with the car. First two unsuccessful three-hour service visits to get it addressed, and now nearly a month of waiting for a replacement tire that I was told would arrive October 5-9 and still is not here. The same as the with delayed arrival of my new car, Gebhardt only seems to communicate when deadlines are past and customers become exasperated. There was no news at all on the reason for long delays in my replacement tire until I sent two e-mails pushing for news. I understand there are delays in the post-pandemic world, but Gebhardt just does a lousy job of updating customers. Meanwhile I am fulling the tire three times a week like I bought some junker used car with bald tires. Very frustrating. More
by bkr3
Employees Worked With
Nobody has accomplished anything yet, so I don't want top rate anybody.
October 16, 2023
Amazing dealer. Honestly, I'm surprised how easy this dealership is to work with. Everyone was very nice and the process of purchasing a car is very transparent. The Honestly, I'm surprised how easy this dealership is to work with. Everyone was very nice and the process of purchasing a car is very transparent. They are also very proactive and responsive with communication. Highly recommended. More
by joel.dudley
October 16, 2023
Amazing service , Michael went above and beyond to get my car fixed in a reasonable time car fixed in a reasonable time More
by WYCKOFFWENDY
Employees Worked With
October 14, 2023
Quick service, easy to get an appointment, Michael was very knowledgable and was very helpful. very knowledgable and was very helpful. More
by DEPARKHILL
October 14, 2023
Friendly extremely helpful and went above and beyond! Great service person. Micheal kept me updated and informed and answered all my questions. Great service person. Micheal kept me updated and informed and answered all my questions. More
by WILLOW6240
October 14, 2023
My one complaint was that I understood that it would only take a couple hours and having an appointment for 10:00 I thought I could go into town for lunch and come back around 1:00 to pick it up. In fact it take a couple hours and having an appointment for 10:00 I thought I could go into town for lunch and come back around 1:00 to pick it up. In fact it wasn't started on till later and wasn't done till almost 5:00. If I had known that I would have made other arrangements to drop it off. More
by DON.ROCCA
Employees Worked With
October 14, 2023
I have used Gebhardt for 5 years since moving to CO. I have owned BMWs for 30 years, multiple service orgs, dealers. Gebhardt is definitely one of the best, great service, techs knowhow is superb, servi I have owned BMWs for 30 years, multiple service orgs, dealers. Gebhardt is definitely one of the best, great service, techs knowhow is superb, service advisors are friendly, helpful and always ready to explain issues, options, whatever. Kudos to Josh B, one of the best advisors I have worked with !! More
by CVCALLAHAN
Employees Worked With
