Germain Honda of Naples - Service Center

Mr Donovan was courteous and helpful. Service was quick and my car looks great. I will use Germain Honda for all my future work. I appreciated the dealership picking me up when the car was done. and my car looks great. I will use Germain Honda for all my future work. I appreciated the dealership picking me up when the car was done. More

To whom it may concern: I had occasion a few months To whom it may concern: I had occasion a few months ago to write to and speak with Willy Demjanczul at Germain Honda. He was very accomodating and To whom it may concern: I had occasion a few months ago to write to and speak with Willy Demjanczul at Germain Honda. He was very accomodating and communicated with me by phone and in writing in answer to my inquiry. George Donovan is my service Advisor at 239-643-4044, Ext. 242. His cell is 347-844-5874. I always see George when I bring my car in to be serviced. He greets me like an old friend and immediately gets the paper work started very soon after I arrive. Today I brought my car in late in the day at 4:00 p.m. for a lube,oil change, and tire rotation. He was just as interested in doing a good job for me at that hour even though I am sure he must have been tired at the end of the day. Usually I bring my car at the beginning of his work day. He treats me with great respect and is very sensitive to the fact that I do a lot of volunteer work and sometimes, not today, I have a full schedule of hospital visits for my church or a hospice visit as a volunteer for Avow Hospice here in Naples. A few months ago he gave me a beautiful loner car so I could make those visits while my car was being serviced with services that required more time. He accommodates me to the fullest and I am most appreciative. I have no trouble waiting for my car on almost all occasions. I am very happy to use the computer in the waiting room which is a huge plus for me and there is also a first class coffee machine in the same waiting area. I love to go to Germain Honda in Naples as you can read! I would appreciate your complimenting George on his exceptionally good care of my needs each time I come to his Germain Honda Service area. I am a very satisfied customer. I would like you to send a copy of this message to George to assure him that he is appreciated. Thank you. Linda Chatterton More

Stopped in for an oil change on my 2010 Honda and left with a 2012! Very hesitant about leasing but Seref convinced me it was the economical way to go. Thanks, Seref! with a 2012! Very hesitant about leasing but Seref convinced me it was the economical way to go. Thanks, Seref! More

MY HUSBAND MADE A 9:00AM APPOINTMENT WITH THE GERMAIN NAPLES HONDA SERVICE DEPARTMENT FOR A RECALL ISSUE ON OUR 2007 HONDA ODYSSEY, BY 4:00PM WE DROVE AWAY IN A NEW 2012 HONDA ODYSSEY, THANKS TO SEREF DE NAPLES HONDA SERVICE DEPARTMENT FOR A RECALL ISSUE ON OUR 2007 HONDA ODYSSEY, BY 4:00PM WE DROVE AWAY IN A NEW 2012 HONDA ODYSSEY, THANKS TO SEREF DENIZERI. WHAT AN AMAZING EXPERIENCE WE HAD WITH SEREF, ESPECIALLY SINCE WE HAD ALREADY MADE UP OUR MINDS NEVER TO PURCHASE ANOTHER AUTOMOBILE FROM HONDA BECAUSE OF THE BAD EXPERIENCE WE HAD PURCHASING OUR 2007 HONDA THERE 2 YEARS AGO THROUGH ANOTHER SALESMAN (WHO IS NO LONGER WORKING THERE, AND WE KNOW WHY). NEVER BEFORE HAVE WE DEALT WITH A SALES/CONSULTANT EXPERT LIKE SEREF. HE WAS VERY KNOWLEDGEABLE, COURTEOUS, CARING AND VERY, VERY PATIENT. WE NEVER FELT RUSHED OR PUSHED TO MAKE A DECISION, NO HIGH-PRESSURE TACTICS. GERMAIN NAPLES HONDA SHOULD HAVE SEREF TEACH ALL CAR DEALERSHIPS HOW TO HANDLE PROSPECTIVE BUYERS. HE TRULY IS A VERY GIFTED PERSON AND HONDA SHOULD BE VERY PROUD TO HAVE HIM ON THEIR TEAM. HE WILL BE HIGHLY RECOMMENDED TO OUR FAMILY AND FRIENDS, THEY DESERVE TO HAVE THE EXPERIENCE WE HAD. THANK YOU, SEREF! VIRGIL AND CATHERINE More

Was there visiting and using my Brother-in-Law's car that he leaves at a vacation home. Starter went out and I called Germain Service Department, talked with Bob, who recommended a tow and fixed the car in l he leaves at a vacation home. Starter went out and I called Germain Service Department, talked with Bob, who recommended a tow and fixed the car in less than 24 hours. Would highly recommend their service department. More

Lee Glesmer helped us with a complicated repair on our brand new Honda CR-V. He secured another vehicle for us while ours was being fixed (at no expense to us.) Since we were on vacation in south Florida brand new Honda CR-V. He secured another vehicle for us while ours was being fixed (at no expense to us.) Since we were on vacation in south Florida at the time, this was highly appreciated. His explanation of a complicated problem was more than satisfactory. These two snowbirds really appreciated his professionalism in a tough time. More

Lee Glesmer was fantastic. He took our Honda CR-V and had the service people check for transmission noise. He was great with setting up an appointment and being on time and professional. Lee arranged f had the service people check for transmission noise. He was great with setting up an appointment and being on time and professional. Lee arranged for us to have a loaner car for the day that the service was completed. He contacted us with updates and always addressed my wife and I as, Mr. and Mrs. Cavalieri. This was done after knowing we were from out of state and would not be a follow -up customer. He got us coffee and talked to us about the service,and suggested follow-up procedures with our Honda dealer back in Michigan. I established a feeling of confidence with the entire dealership because of our association and communication with Lee. He is indeed a master in his position and a valuable asset for Germain Honda in Naples, Florida. My wife and I left saying that we had never had such excellent service and professional attention at any dealership anywhere we had ever been that can compare to our experience there. Please give them a try and I can assure you of a pleasant environment along with excellent service. More