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Germain Lexus of Naples

Naples, FL

4.9
2,067 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,067 reviews

January 14, 2017

Go Tigers 🐯 Lou was very patient with me. He took time and let me figure out which vehicle was for me with no pressure to buy. I will use this dealership again More

by Go Tigers 🐯
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lu Gani
Jan 16, 2017 -

Germain Lexus of Naples responded

Thank you for allowing Lu and our team the opportunity to earn your business. We look forward to working with you again. Best Regards, Zach Germain General Manager

January 14, 2017

Scheduled Maintenance Friendly and professional service! Dave took the time to explain my service and made sure only the work necessary was performed. Work was performed in More

by Fast Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Jan 16, 2017 -

Germain Lexus of Naples responded

We are thrilled to know that Dave provided you a timely and positive service experience. Best Regards Zach Germain General Manager

January 12, 2017

Professional environment As a seasonal visitor, I have used other Germain dealerships in the past. This was my first experience with the Lexus dealership. Dan Rusinik handled More

by dhb66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 13, 2017 -

Germain Lexus of Naples responded

Thank you for choosing to service with us here at Germain Lexus of Naples. We are pleased to know that Dan handled your service needs in a friendly and professional manner. Our team looks forward to working with you again when you are in the area. Best Regards, Zach Germain General Manager

January 11, 2017

Professional service John McCloskey was very professional and efficient. He processed work on my ES 350 promptly and courteously. He provided a courtesy car and called pro More

by Chas1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Jan 12, 2017 -

Germain Lexus of Naples responded

Thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call! Sincerely, Germain Lexus

January 10, 2017

friendly staff Mr.Greg Libutti is very friendly, nice,helpful and responsible.He tried his best and helped me to buy the car which met my desires .This was an excell More

by moji
Recommend Dealer
Yes
Employees Worked With
Greg Libutti
Jan 12, 2017 -

Germain Lexus of Naples responded

Thank you for your time and your kind review. We are pleased to hear that Greg Libutti was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service! Regards, Germain Lexus

January 07, 2017

Service on my 2006 Lexus RX 330 I was very impressed with my service representative, Ms. Beverly Coppola, I had a serious problem with my engine and needed a replacement part which s More

by Silverdoc124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jan 09, 2017 -

Germain Lexus of Naples responded

Your kind words regarding your service experience with Beverly are truly appreciated. We are happy to know that you felt she provided you a knowledgeable and pleasant visit. We look forward to continuing to provide you outstanding service for your RX 330. Best Regards, Zach Germain General Manager

January 04, 2017

Very professional sales experience. We were treated very well by our salesman Hanny Hanein. We got a great deal on a beautiful 2014 ES 350. We were introduced to the service department More

by Donxtim@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Handy Hanein, Shawn Chapman
Jan 04, 2017 -

Germain Lexus of Naples responded

Welcome to the Germain family of dealerships. We are pleased to know that Hanny provided you a positive experience and look forward to building a long and lasting relationship. Best Regards, Zach Germain General Manager

January 03, 2017

Scheduled Service The service was outstanding. D.J. Hutton was courteous and very much "on top of things". He is the best service advisor we have ever had. We have had More

by chuckj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D.J. Hutton
Jan 04, 2017 -

Germain Lexus of Naples responded

We are thrilled to know that D.J. has continuously provided you with superior customer service. Thank you for your business and support of our dealership. Best Regards, Zach Germain General Manager

January 01, 2017

Beverly Cappola Beverly has been our Service Advisor for most of the time we have owned our vehicle. She always takes great care of our car and us. More

by gordi001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Cappola
Jan 03, 2017 -

Germain Lexus of Naples responded

We are happy to know that Beverly has consistently taken very good care of you and we thank you for your continued business. Best Regards, Zach Germain General Manager

December 30, 2016

best service advisor EVER! Carrie Lorenz has been my service advisor since I moved to Naples.. I've gone to Lexus dealerships in three states and I never cared who took care of More

by Helene G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
carrie lorenz
Jan 03, 2017 -

Germain Lexus of Naples responded

Your kind words regarding the service you receive from Carrie is very much appreciated. We are happy to know that she has changed the way you look at the service you receive and that she is providing you outstanding customer service. Best Regards, Zach Germain General Manager

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