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Germain Lexus of Naples

Naples, FL

4.9
2,070 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,070 reviews

April 11, 2024

Hector Perez was very courteous and helpful, and did not have me wait for the service done to my vehicle. More

by Aangil246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Apr 12, 2024 -

Germain Lexus of Naples responded

Thank you for telling us the highlights of your service visit with Hector! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

April 11, 2024

I've bought 2 cars from this dealer and had them serviced for more than 10 years. Very nice and professional sales and s service people. The showroom is always neat and clean. I had my car serviced there yes More

by JohnB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oorlando in sales, Scott Joiner in service
Apr 11, 2024 -

Germain Lexus of Naples responded

John, thanks for taking a moment to share positive feedback with us about Scott! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

April 10, 2024

Very professional and courteous. Dealership is .in pristine condition. Very explanatory in the work being performed. More

by Bschultz3691
Recommend Dealer
Yes
Employees Worked With
Scott Fielding is my new service consultant. He did an excellent job., John McCloskey
Apr 11, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Scott provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

April 08, 2024

We were given the opportunity to look at the various cars on the lot without someone lurking. When ready, Orllando Sabau was there ready to help More

by Susan Grinvalsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau, Germain Lexus Sales Department
Apr 09, 2024 -

Germain Lexus of Naples responded

Susan, thanks for taking a moment to tell us how your dealership visit went. We're glad you enjoyed looking around on your own until you were ready for some assistance. Orllando is a fantastic person to work with. Thank you for your review! Regards, Don Nelson - General Manager

April 04, 2024

Jackson Kirby has been my service rep since about 2019. He is always friendly, competent, time efficient and makes me feel well cared for. He is an asset to Germain Lexus of Nsples. Always a smile. More

by whalenlr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Apr 04, 2024 -

Germain Lexus of Naples responded

Thanks for the love! We're thrilled you always enjoy working with Jackson and the Germain Lexus team for your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

April 04, 2024

Great Customer Service from all employees. Larry Vasco was my sales contact and he was very responsive to all my needs. When I go to this dealership there is never any pressure to buy a car More

by daverabinove
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, John Azarow, Jackson Kirby
Apr 04, 2024 -

Germain Lexus of Naples responded

Thank you for honoring us with your patronage over the years. We're so pleased Larry and the team continue to serve you well. Congrats on the new ride, and best wishes for amazing travels, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

April 02, 2024

Very easy to work with and very accommodating and accessible. Have used Scanlon Lexus for years and Alec matched their offer to allow to stay local More

by firstcaresusan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Lizell, Germain Lexus Sales Department
Apr 03, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your experience with us! We're delighted Alec handled your wishes with the utmost advocacy and grace. Congrats on the new Lexus! Here's wishing you all the best in your travels, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

March 28, 2024

Scott Fielding was efficient, professional and delivered on every promise made. Check in was smooth, use of shuttle was pleasurable. More

by roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Mar 28, 2024 -

Germain Lexus of Naples responded

We're so happy to hear that, Roger! Thank you for letting us know how pleased you were with Scott's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may serve you again. Regards, Don Nelson - General Manager

March 28, 2024

Everyone was helpful and knowledgeable. It was a very pleasant experience and I love my car!! More

by helga223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz, Steve Duran, Germain Lexus Sales Department
Mar 28, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review, Helga! We're thrilled to know how pleased you were with the excellent service our team provided for you. Congrats on the new ride! Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

March 27, 2024

Great service department. Lee has and is an asset to your companies core value. Thanks More

by roashaljen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee of the service advisor
Mar 28, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback. We're pleased you continue to receive the best care and guidance from Lee and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager