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Gettel Acura - Service Center

Sarasota, FL

4.7
699 Reviews
Call Service Center (941) 343-5700

699 Reviews of Gettel Acura - Service Center

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May 27, 2024

A great dealership in the past … one in which I have purchased 3 Acura’s for my son’s & I within the last 7 years. Now with a Service Dept … that has lost its way. More

by michaelbythesea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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May 29, 2024 -

Gettel Acura responded

Michaebythesea I am disappointed to hear that your recent service experience was less than what we desire it to be. When you are available please contact me so we can discuss how we can prevent from losing our way and serve you best. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

Helpful
May 27, 2024

Awesome dealership and service. Thorough, quality work at a fair price. Gettel Acura Service ROCKS ! More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Gettel Acura responded

AWESOME FEEDBACK! Thank you for taking the time to share your service experience here at Gettel Acura with Kimber. Our Service Team works hard to serve well! We are thankful you choose to bring your business to us and look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

Helpful
May 26, 2024

I already sent one review in and i will do the one from the MFg. when it comes, Christine is excellent , super service. Now stop with the requests for reviews. More

by dfwalsh97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 23, 2024

Gettel Acura is always professional and works hard to get you in and out within a reasonable time. More

by S132024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 20, 2024

People at the dealership are nice But my car problem is still not solved I have to take my car back for a third time More

by rplangley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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May 21, 2024 -

Gettel Acura responded

rplangley We truly appreciate the 4 star review but most important we want to get you resolution with your car issue. Please contact Zachary Blaugh, General Manager so we can make sure your car problem gets resolved. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

Helpful
May 20, 2024

This is now the 3rd requested review. I am over them. Just do your job well, please your customers, and quit focusing on ratings. I am a professional who has now become annoyed by your re More

by jshwayder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fazio
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Helpful
May 20, 2024

Slow, unresponsive, expensive, long delays, no communication, Lost parts, unanswered voicemails, Enterprise loaner, Dave our ordered parts to other customers, we will not by back as a customer. An More

by Amris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Mere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employees are not the problem however, the dealership seems to be run with a skeleton crew.
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May 20, 2024 -

Gettel Acura responded

Amris Please forgive us for any actions that were slow or unresponsive. Our commitment is to make sure each guest is well served. We have reduced any use of outside rentals and increased our Loaner Fleet to help accommodate our growing Acura Owners. We also have added more Service staff to make sure connections are being made in a timely manner. Please contact me so I can find out what happened in your situation and assist. I look forward to speaking with you. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

Helpful
May 19, 2024

We waited at the dealership over 2 1/2 hours for our car to be repaired. More

by JULIELEHRER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Mere
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Gettel Acura responded

Julielehrer Thank you for taking the time to share your Service Experience here at Gettel Acura. We truly appreciate the feedback so we can improve and serve better. Please contact Zachary Blaugh if you would like to discuss your service. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

Helpful
May 19, 2024

They did a nice job getting me set for a trip and making sure I was all topped off. More

by JOHN.GRIFFITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

John Excellent To Hear! Thank you for taking time to share your Service Experience here at Gettel Acura with Christine. Christine values our guests and works hard to take care of them. Thank you for entrusting your vehicle to us and we look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

Helpful
May 19, 2024

Easy check-in. Excellent service advisor. Quick service. Nice car wash added to that. Very happy. More

by EDWARDMARPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Shermer
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May 21, 2024 -

Gettel Acura responded

Edward Exactly What We Want To Hear! Thank you for taking time to share your Service Experience here at Gettel Acura with Steve. Steve works hard to make sure each guest is served well. We appreciate your business and look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

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