Glanzmann Subaru - Service Center

Lisa always takes good care of me and my car. .. quick and thorough. Excellent communication ! .. quick and thorough. Excellent communication ! More

I've been driving for 60 years and can honestly say that John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond th John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond that when I recently faced a difficult repair. He took the time to really understand the problem, bring in other team members and even speak to Subaru of America on my behalf to make sure the issue was resolved in the best way possible. Kate Bateman in Service, and Rob, the service technician, are 2 other employees who helped make this great outcome. Less important, but noteworthy, the physical plant is clean modern, and comfortable, so if you' re waiting for your service to be complete, it's a nice place to hang out. Highly, highly recommend!!! More

Glanzmann Subaru service department IS HORRIBLE AT CUSTOMER SERVICE. The told me several times they would call me back to tell me about the status of my car. They NEVER called me over the last day a CUSTOMER SERVICE. The told me several times they would call me back to tell me about the status of my car. They NEVER called me over the last day and a half. Shame on you GLANZMAN. How hard is it to make a phone call???? DO NOT EXPECT TO SEE MY CAR THERE AGAIN and I recommend that anyone reading this find another dealer to service their car! There are way too many other good choices in the area that provide better service. More

What a pleasure to work with someone who listens, understands and took it upon herself to remedy issues another dealership had caused. She worked with us and with corporate to resolve issues with suc understands and took it upon herself to remedy issues another dealership had caused. She worked with us and with corporate to resolve issues with such a friendly demeanor. She carefully reads through all notes and service done to truly get to the bottom of an issue with the customer. Glanzman is general has been wonderful to work with but their customer service has been top notch! We thank you! More

Kate went the extra mile in helping me. When I told her that my friend is elderly and was nervous about driving her car home, she arranged for drivers to deliver it. Kate showed compassi When I told her that my friend is elderly and was nervous about driving her car home, she arranged for drivers to deliver it. Kate showed compassion, and that speaks volumes to me! Ysaac was excellent in explaining the service done to her car. More

The Waiting Game. I took my vehicle for service yesterday. I braved the morning Philly traffic to get to my 8:15am appointment. At 1:15pm I received an "update" that m I took my vehicle for service yesterday. I braved the morning Philly traffic to get to my 8:15am appointment. At 1:15pm I received an "update" that my car had not even been touched, 5 hours after I dropped it off. Why make appointments? Thankfully I had a loaner. My car needed new tires (after only 34,000 miles) but apparently they don't do that on Saturdays, so they were trying to make me wait until Monday. Thankfully, they worked it in. I asked if there were any deals or coupons available for the work needed, the advisor said he would apply a $25 coupon for the amount I was paying. It's not a lot, but anything helps. When I picked up the car this morning, I checked out, and literally saw my car sitting there, ready, for 15 minutes while I waited. I finally asked the people outside if I could take it, and they asked where my advisor was. I replied, "You tell me." When I looked at the service receipt, guess what wasn't there? The $25 coupon. Their incredible sales and generous trade-in allowance made me a Glanzmann customer, their poor service is not likely to keep me as one. More

I always service my car at Glanzmann. This time my service advisor was Joe and he did a five star job from the time I came in until the time I left This time my service advisor was Joe and he did a five star job from the time I came in until the time I left More

Karen was the best service adviser I ever had. She knew her stuff and even got me a discunt coupon to help with my bill. Great service. She knew her stuff and even got me a discunt coupon to help with my bill. Great service. More

Nice big facility. Very clean and efficient. They used to be 2 miles from my home, now they are 10 miles away, so I visit less often. Will still do used car purchases t Very clean and efficient. They used to be 2 miles from my home, now they are 10 miles away, so I visit less often. Will still do used car purchases there in future. Service depth is friendly and efficient. Sam was my service representative. I give him a high rating for his effort of addressing all my concerns. More

Karen Sipps was my service advisor on July 20, 2023, and she was excellent!! She explained everything to me, and was so nice to work with, too!! she was excellent!! She explained everything to me, and was so nice to work with, too!! More