Andrew Lombardo is the internet sales representative for Hartford Toyota, but I worked with him face-to-face in the showroom. On a very busy Sunday afternoon, Andrew came out of his office to work with me so that I would not have to wait. Andrew is a young professional who shines and stands out among his peers. He is a rising star in this industry, and his potential is boundless. He is kind, professional, eloquent, hard-working, and *not* your typical "pushy" salesman. He went above an beyond in his customer service, and I would definitely recommend Andrew Lombardo to all of my friends looking to purchase a Toyota.

Was this review helpful to you?    Yes | No Thank you

I suppose shopping for a car should be fun, but I find no joy in the experience so I rarely do it. I'm concerned about "buyer's remorse" and very wary about salesmen using hard sell techniques. I'm pleasantly surprised enough with my good experience overall after buying a Camry Hybrid that I am willing to write the following: Thank you Dave Goduti for being perceptive enough to realize I was willing to walk away at any point during the 2 days I was at the dealership. You did very well being patient with me. Eduardo Calderon is easy to work with and explains the paperwork process clearly. I have dealt with Jan Rypysc on two separate occasions and have found her to be pleasant and timely. I've actually arrived late to pickup a loaner vehicle from her and I still made it to my workplace on time. My brief conversations with Richard McAllister Jr has convinced me that I am a valued customer, a feeling that is a rare treat. The Service personnal have been professional and polite. I have spoken with 2 men and a woman ( I believe her name is Shannon) and each time they were engaging and pleasant. In conclusion, it is apparent that Hartford Toyota is changing their past ways based upon earlier reviews written by unhappy customers. They have gone above and beyond what I expected and I appreciate it!

Was this review helpful to you?    Yes | No Thank you

We purchased a 2013 Avalon hybrid. While the car arrived within the time frame specified, and was just as we ordered it, it took us over 3 hours to pay, sign for, and drive away in our new car. Although we had clearly indicated we had a trade-in, including discussing the details the day before new car pick up, somehow this information was not included on the sales documents. The documentation had to be re-created, and this was exaccerated by the absence of some financial person, or something.

When we finally thought we were ready to leave, we had to review some useless final checklist with the salesman, which we completed and signed. Then the sales manager came over and wanted to review it with us again, which I refused, since I had just signed it. He was quite shocked, and wasted even more of my time trying to convince me.

I strongly resented the waste of several hours of my time, during what should have been a routine transaction. Presumably these people sell thousands of cars a year - and they can't get customers home in less than 3 hours? While I was pleased with the car and the upfront information, I cannot truly recommend this place for completing the sale.

Was this review helpful to you?    Yes | No Thank you

I am very satisfied with my purchase of a pre-owned Lexus from Hartford Toyota Superstore. The price was reasonable and the customer service was great. I found my sales man, Andrew Lombardo, to be friendly, courteous, and very professional. The overall experience was very good, and I would definitely recommend anyone looking for a great car deal to stop by and check them out.

Was this review helpful to you?    Yes | No Thank you

I have been using Hartford Toyota for a number of years now. I find them friendly towards me and very fair as far as pricing goes. Chip is very knowledgeable and always diagnoses by car's issues correctly. They get me in and out in a timely manner. I would recommend them to anyone. Just makes owning a Toyota that much better!! I have not owned anything except Toyota brand vehicles since 1981. Really don't plan on changing that. Thanks, Jay Rubin.

Was this review helpful to you?    Yes | No Thank you

I have been a long standing customer of Hartford Toyota's Parts Department and have always received excellent service and advice from the gents in that department. Primarily, I have performed my own work on my vehicle but I recently had my 2001 Toyota Tundra frame replaced under the Corrosion Warranty Program.

From the moment I was introduce to Shannon LaFontaine (Service Advisor), she provided what I considered "over-the top" customer service and support. She was a real joy to work with and was more than willing to work with me regarding additional work I needed to have done while the truck was being overhauled. She provided me with updates and progress from the begining of the process to the end and always had a pleasent disposition.

Runyon Lewis was the Service Tech who performed the frame replacement. Runyon is top notch, talented and performed the work flawlessly. He also was very willing to let me be "part of the process" and treated my vehicle like it was his own. When he found other things that might require replacement, we discussed the issue together and I was able to make an informed decision.

Further to this, Omar Soto and Dave in the Parts department were instumental in helping me obtain the additional parts I needed in the time frame I required. The guys in the Parts Dept know their stuff and are always willing to help.

Overall, a great expereince ... ask for Shannon as your Service Advisor and Runyon as your Service Tech .. If you need parts, talk to Omar .. you can't ask for a better team of people to service your vehicle

Was this review helpful to you?    Yes | No Thank you

I purchased a 2012 Toyota Camry last month from Hartford Toyota. I first spoke to Mike the Internet Manager. Went I went in for my appointment Mike set me up to work with Guy P. I thought both Mike and Guy to be VERY PROFESSIONAL. They answered all my questions and got me in the car that I wanted. I would recommend Hartford Toyota to anyone. Thank you for a wonderful experience.
Sue

Was this review helpful to you?    Yes | No Thank you

I was very pleased with all aspects of my new car purchase. Andrew was courteous, friendly, professional, and accommodating.
He delivered on all promises, gave me a great de deal, and made the entire process customer friendly. I received the exact car I wanted within a reasonable amount of time; he explained all the features clearly and succinctly. I would certainly purchase another car from him.

Was this review helpful to you?    Yes | No Thank you

I originally went to this dealer looking for a used Toyota Corolla but couldn't find anything that was decently priced that had low miles. My boyfriend had previously purchased two cars from Guy and said he was great to work with, so we dealt solely with him. He said he didn't have anything used but could get me into a new Corolla with everything I wanted for less than a used car would be, and he was right. The car had everything I was looking for and for the right price. Guy was efficient and paid attention to detail, he noticed something so small as my birthday which triggered him asking me if I was a recent college graduate which helped save me money and I couldn't thank him enough. Guy was very helpful with the whole paperwork process, everything was done when we got there, just had to sign the papers.

Due to the hurricane, the delivery was pushed back a few days but everyone at Hartford Toyota made it quick and painless to leave in my new car the same day! I would suggest this dealer to anyone and especially recommend Guy!

Was this review helpful to you?    Yes | No Thank you

Hartford Toyota was the third Toyota dealership I visited in a 3-day period. Rich McAllister was extremely responsive to my Internet inquiry. He continued the quality of responsiveness by having Jill Bruno follow up to confirm my appt. I got an email from Jill with directions and she was so friendly on the phone. As tired as I was, this type of interest in me by your sales team prompted to visit the Hartford store. I was immediately connected to Michael Delemos when I got there. I was told that "Mike will take care of you." This was such a true statement. He's very kind, knowledgeable about the cars, and extremely patient. I also really appreciated his calm demeanor...because this also kept me calm. This was especially key during the negotiation process. I also got the sense he was working very hard to have the deal work.
I think Mike is dedicated to his customers, which is a comforting feeling, especially now that I'm part of the Toyota family. He reassured me numerous times that I could call him with questions on his cell...which makes me feel that even though the sale is "done", my satisfaction as a customer still matters to him.

Was this review helpful to you?    Yes | No Thank you