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Hawk Chevrolet of Joliet

Joliet, IL

4.7
4,448 Reviews
Why should you buy from Hawk Chevrolet of Joliet? Our unmatched service and diverse Chevrolet inventory have set us apart as the preferred dealer in Joliet. Visit us today to discover why we have the best reputation in the Joliet area.
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2001 W Jefferson St

Joliet, IL

60435

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Showing 4,448 reviews

November 23, 2020

Very pleasant and professional service from entire staff.Went there to have my vehicle serviced,staff went above and beyond to make sure my experience was stress free. More

by curtisboys77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
Nov 25, 2020 -

Hawk Chevrolet of Joliet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Hawk Chevrolet Of Joliet and we hope to see you again.

November 23, 2020

Service Dept. continues to NOT do what they say. They said they had filled my spare tire with air to the proper amount. Because of past lies from them, I checked it when I got home. Was at 40 psi. Use More

by Delete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff (service)
Dec 26, 2020 -

Hawk Chevrolet of Joliet responded

Mike, we are always disappointed when our customers' visit does not go well. I would like to apologize for what happened. please call or email me your 6 digit Repair Order number so I can check to see what happened. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156 mhayes@hawkauto.com

Dec 28, 2020 -

Delete responded

It is over a month since I filed the complaint. Unfortunately, I do not now know where my copy of the repair order is. However, you should be able to easily look it up. My service date was 11-18-20, and my Ascent's mileage at the time was 5,108. I am sure the repair order does not state that they filled my spare to factory specs, since that was not why the vehicle was there. It was orally told to me when picking up the vehicle, and the salesperson was there to witness it. My complaint is basically that almost every time in, the service department blatantly lies to me.

Dec 28, 2020 -

Hawk Chevrolet of Joliet responded

Mike thank you for the update but if you could call me or email me directly with your last name or phone number I can find out which advisor and technician were involved and make sure it doesn't happen again. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156 mhayes@hawkauto.com

November 22, 2020

Nestor was very helpful and knowledgeable! I appreciate his time and patience. He did not pressure at all and guided me through the purchase process easily. More

by stopkab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Urrutia
Nov 25, 2020 -

Hawk Chevrolet of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet Of Joliet

November 21, 2020

My navigation system hasn’t worked for 3 months, apparently there is no fix at this time. Looks like a have a lemon and will break my string 12 Cadillacs in the last 35 years. More

by DRLARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Hawk Chevrolet of Joliet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions or concerns, please give us a call. We're always happy to help.

November 21, 2020

Very pleased with the work done on my car. They tell me the conditions that my car is in and let me know what maintenance that is needed. More

by julia.cardenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes
Nov 25, 2020 -

Hawk Chevrolet of Joliet responded

Hi, we are so happy to read such a great review about Hawk Chevrolet Of Joliet! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2020

Stacy who answered the phone was very helpful and Stacy who answered the phone was very helpful and pleasant to talk with. She was always able to answer my questions, connect me to all the right pe More

by GARYW12000
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Velazquez
Nov 24, 2020 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Stacy here at Hawk Chevrolet Of Joliet! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 20, 2020

Ernie & Tim did a great job. They went out of their way to get me in and out quickly. Both were very polite and friendly More

by OBRIENJI333999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Principe, Tim Thorn
Nov 24, 2020 -

Hawk Chevrolet of Joliet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Hawk Chevrolet Of Joliet and we hope to see you again.

November 20, 2020

I had a recall on my Subaru legacy. They gave me a ride home and picked me up when it was done. They couldn’t have been nicer or have done a better job More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Weck , Tim Christ
Nov 25, 2020 -

Hawk Chevrolet of Joliet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

November 19, 2020

It was quick & eat in & easy out & my vehicle was taken care of. I highly recommend this dealership for all your vehicle needs & service. Staff was friendly & excellent. More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mica / Scott Ingram
Nov 24, 2020 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2020

Great truck buying experience...Great salesman, Jesus' Rodriquez who presented the 2018 Used Chevy Silverado with low mileage...Was a big selling point for a fully loaded vehicle.. More

by NMNARCHULETA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez, Martin Aguilar
Nov 20, 2020 -

Hawk Chevrolet of Joliet responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

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