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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,603 Reviews
Call Service Center (630) 384-9905

1,603 Reviews of Hawk Ford of St. Charles - Service Center

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May 05, 2024

Punctual, clean, friendly and fair pricing good location and quick service. Would highly recommend and return for additional work in the future. More

by ANGELAROTHENGASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amalia Huerta
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024

My car was serviced in a reasonable amount of time. Steve communicated to me through the whole process. I am at ease knowing my car is safe now. More

by Somebody Weird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024

Very attentive. Explained my vehicles issues thoroughly and kept me informed during the process. I feel at ease knowing my car is safe. More

by Somebody Weird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 03, 2024

Bill and Chris promptly got me approved for a new truck, came a long ways for it, and they got they job done quickly. More

by HUNTERRON66
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024

I am completely satisfied with the service department. Very helpful from start to finish. Would highly recommend them. More

by JEFFNKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Helpful
May 02, 2024

as a county department with a fleet of ford products we buy a lot of parts ang get a lot of warranty repairs Doug and his staff in parts and Steve and his staff in service are always a pleasure to do busin More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024

I thought the repair was quick and they got me in as soon as possible. I did think it was very expensive!! The folks I worked with were very polite. More

by KLAMB256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 03, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear we could swiftly attend to your repair needs. While we aim for efficiency, we understand concerns about pricing and value your feedback on our service and staff politeness.

Helpful
April 28, 2024

Great work amazing and great communication. Will definitely bring my truck back for future work!! 10 out of 10 service!! More

by JOKERJR892000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience and the excellent communication you received! We look forward to providing you with top-notch service again when you bring your truck back to Hawk Ford of xx. Charles.

Helpful
April 25, 2024

The service was very good. I did not have to weight to long. every one was very friendly. More

by BALLSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your feedback! We're glad to hear you had a positive experience with prompt service and friendly staff at Hawk Ford of xx. Charles. Your satisfaction is our priority, and we look forward to serving you again in the future.

Helpful
April 24, 2024

Thorough in diagnosing and making sure everything was taken care of same day. Great explanation of what needed to be taken care of right away and what can wait. More

by TULAANGENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklane
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May 01, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that our team provided thorough diagnostics and efficient service for you at Hawk Ford of xx. Charles! Your positive feedback about the clear explanations is greatly appreciated, and we aim to continue delivering exceptional care for your vehicle needs.

Helpful
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