Back

Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
918 Reviews

918 Reviews of Herb Chambers Ford of Braintree - Service Center

Sort by
September 24, 2025

The service department is outstanding! They went go above and beyond. From out of the state and they help us during our trip. More

by rdegonza1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Herb Chambers Ford of Braintree responded

We are really grateful to hear about your feedback! Thank you for choosing us at Herb Chambers Ford of Braintree and for sharing your experience. Safe travels, from all of us!

September 24, 2025

I was greeted by a friendly staff that answered all my questions and I felt comfortable that my vehicle was in good hands it was a very pleasant experience More

by Mgleason502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER CIANCI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Ventre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Herb Chambers Ford of Braintree responded

We’re glad to hear you felt at ease with our team! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your wonderful feedback. Safe travels!

September 19, 2025

I told Cindy I ONLY wanted the Struts repaired and I was given a quote of $1393.13 .They did work I didn’t asked to be done. I was upset about the amount I had to pay $1651.10. More

by Lgmcgregor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your review. We appreciate your honest feedback, and would like the opportunity to discuss this situation with you further. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

September 18, 2025

Friendly staff, professional and helpful! Not to mention fast and efficient service, I love this place ! More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khoa
Sep 22, 2025 -

Herb Chambers Ford of Braintree responded

Emmanuel, thank you for the glowing review of our team! We're so happy to hear you love the service you receive at Herb Chambers Ford of Braintree. We truly appreciate your business and hope to see you again down the road! Safe travels!

September 15, 2025

Went today for State inspection Only. Everyone is pleasant and process very quick, less than 30 minutes More

by moega
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER CIANCI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Herb Chambers Ford of Braintree responded

We are pleased to hear your visit was pleasant and expedient! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your experience with us. See you next time!

September 13, 2025

Very Thorough and helpful and answered all my questions. Especially with Ford connect And how to connect phone to truck More

by hammerou812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dimartino
Sep 15, 2025 -

Herb Chambers Ford of Braintree responded

We're happy our team provided helpful and thorough assistance at Herb Chambers Ford of Braintree. Thank you for choosing us!

September 06, 2025

Every thing was great and customer service was very good and Mr Khoa and Mr Mina were very friendly and helpful More

by dk1927715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Herb Chambers Ford of Braintree responded

We're great to hear Khoa and Mina made your visit a memorable one! We look forward to your next visit to Herb Chambers Ford of Braintree! Safe travels!

September 01, 2025

My afternoon appointment for an oil change was performed on time and as scheduled. My service advisor Cindy was very helpful. I was satisfied with my visit. More

by Cabartolotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Herb Chambers Ford of Braintree responded

We’re pleased to hear you had a prompt and helpful experience with Cindy here at Herb Chambers Ford of Braintree. Thank you for trusting us with your vehicle and for sharing your feedback! Safe travels!

August 30, 2025

I’ve been bringing my car to Herb Chambers Ford for many years. The service department is very professional informative and get your car done in a timely manner. I would recommend Herb Chambers Ford service More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for your loyalty and kind words, Jack! We're happy to hear our team has consistently provided exceptional service. Your recommendation means the world to us! - Herb Chambers Ford of Braintree

August 27, 2025

Ordered a roll up cover thru dealership, arrived in 2 days, and scheduled installation for the next week. Truck also had a recall, got both services done in same day. Received texts from service manager More

by Kevindamon44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Herb Chambers Ford of Braintree responded

Kevin, we’re so pleased you had a seamless experience from ordering to installation and that you were updated along the way. Thank you for choosing Herb Chambers Ford of Braintree and we hope to work with you again in the future!

1
...