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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
905 Reviews
Call Service Center (781) 848-1350

905 Reviews of Herb Chambers Ford of Braintree - Service Center

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August 15, 2025

Cindy as always was very helpful, knowledgeable and courteous. Exceptional service from her and the team More

by Juran61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy R.
Report | Print
August 15, 2025

No pressure. Polite and professional. Straightforward and easy to deal with service department. Work is performed on time and to a good standard. More

by JYip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khoa
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August 13, 2025

Called 4 times over 1-1/2 hours with no call back from Jack. Very poor customer service. More

by mary_noel
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 05, 2025

Excellent service Clean waiting room, friendly knowledgeable staff, easy scheduling Definitely recommend this service department More

by Stanw1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Aug 05, 2025 -

Herb Chambers Ford of Braintree responded

We're glad you had a great experience with our service department, from the clean waiting room to the friendly staff. Your recommendation means a lot to us! Thank you for choosing Herb Chambers Ford of Braintree.

July 30, 2025

Cindy was so helpful in getter service on my roof shade. She even helped in getting the repair cost reduced. Very friendly staff. Feels like family. More

by Cmaser56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy!! The BEST!!!
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Jul 31, 2025 -

Herb Chambers Ford of Braintree responded

We're so glad Cindy and the team made you feel at home. We appreciate your business and hope to see you again at Herb Chambers Ford of Braintree!

July 25, 2025

Recently had one of our fleet vehicles in for service. The service department is outstanding. I worked with Cindy as I have in the past. Cindy is excellent to work with, very knowledgeable and experienced More

by jjf65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Herb Chambers Ford of Braintree responded

Hi! We're so happy you enjoy working with Cindy and the team! Thank you for choosing Herb Chambers Ford of Braintree and sharing your experience. See you again next time!

July 24, 2025

Worst service I ever had at dealership. A three day repair took 29 day to get done. I got no communication about delays, except when I called to find out if my car was ready, and was told t More

by shaw3bfs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher (Chris)
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Jul 25, 2025 -

Herb Chambers Ford of Braintree responded

I'm sorry to hear about your frustrating experience with the repair delays and lack of communication. We strive for timely service, so it's disappointing to know we fell short here. I appreciate you bringing this to our attention, and I'd like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

July 15, 2025

They have knowledgeable technicians. Service efficient and prices are very reasonable. I would recommend Herb Chambers. More

by galfoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the great review! It is gratifying to know that you would recommend us, and we look forward to seeing you again next time here at Herb Chambers Ford of Braintree!

July 15, 2025

Customer service is the best they do everything you want and do it with respect to their customers More

by mds495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindi
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Jul 16, 2025 -

Herb Chambers Ford of Braintree responded

We’re glad we could go that extra mile for you! Thank you for choosing us! - Herb Chambers Ford of Braintree

July 15, 2025

Service was exceptional. Appt started on time and finished in a timely manner. Cindy waited on me and was wonderful all in all it was a great experience. More

by katmanduto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
Report | Print
Jul 16, 2025 -

Herb Chambers Ford of Braintree responded

Hi Katmanduto, we're glad to hear your service experience was smooth and timely with Cindy will be happy to know she made a great impression at Herb Chambers Ford of Braintree. We look forward to serving you again! Safe travels!

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