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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
344 Reviews

344 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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April 18, 2024

The staff are always courteous and efficient. The waiting area is comfortable which makes it easy to work or just wait, especially because we live over 30 miles away. I gladly travel to Herb Cham More

by Nan P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel in service
Apr 19, 2024 -

Herb Chambers Hyundai of Auburn responded

Nan, we're so pleased to know that you find our service at Herb Chambers Hyundai of Auburn worth the drive! Thank you for your kind words about our staff and facilities. We look forward to seeing you next time!

April 18, 2024

Service was sub-par. Didn't do what was scheduled. Came in for oil change and tire rotation. Oil change was done but put in half a quart of oil to much. Tire rotation was More

by donriv2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
migual vante
May 07, 2024 -

Herb Chambers Hyundai of Auburn responded

I'm sorry to read about your recent experience. It's important that our customers receive the services they pay for and it sounds like we fell short in this instance. I understand how frustrating these oversights can be, especially when you've taken time out of your day for us. We'd appreciate a chance to make things right - please reach out at your earliest convenience so we can discuss further. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

April 18, 2024

Service provider recommended new front and back brake pads and rotors. When another mechanic took off the front pads, they looked exactly like the new ones. Not worn at all. The rear pads had some , but More

by phyllisjaillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spoke with service dept. last Sat. Don’t want to put down the wrong name.
May 15, 2024 -

Herb Chambers Hyundai of Auburn responded

Phyllis, We appreciate your feedback and regret the situation hasn't been up to our usual standards. When we quoted you for aftermarket parts, the price was nearly identical to that of the aftermarket shop. Also, there was an issue with your rotors that caused them to wear your brake pads unevenly. We know that it's never convenient to require service for a vehicle, and we hope to address these concerns with you promptly. Please reach out to discuss these concerns with us and to find a resolution. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

May 15, 2024 -

phyllisjaillet responded

Nothing you are saying in this very untimely comment was addressed with me the day I was in for service. The pads, both front and back have been measured with a calliper, and they were both at a much higher number than numbers that require replacement. I waited to hear back from you about the service dept. measurement of the used pads, you never called me back that Saturday, which was several weeks ago! Phyllis Jaillet

April 17, 2024

Such service. Help me through everything. Scheduling is easy and they are so nice. I service my 2 Hyundai cars at this dealership More

by Eekande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure. 3 persons took care of me
Apr 17, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to know you've had a positive experience servicing your Hyundai cars with us at Herb Chambers Hyundai of Auburn. We appreciate the kind words and look forward to assisting you in the future!

April 02, 2024

Service department is always efficient and friendly. It was a bonus to have car washed! Thank you More

by cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Cat! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers Hyundai of Auburn! We'll see you next time!

March 25, 2024

Well communication, n they serviced my problem quickly. Was very informative explaining the problem n how to resolve my questions. More

by lindabru2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to know our team at Herb Chambers Hyundai of Auburn was able to assist you promptly and provide clear information. Thanks for sharing your experience, we appreciate it!

March 18, 2024

It's a good place. They offering good service. Sometimes we have a hard time to find time to make appointments. More

by goigrasseschi5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi! We appreciate your feedback and are glad to know that you've found our service at Herb Chambers Hyundai of Auburn satisfactory. We're always working on improving, so we'll take note of the scheduling concern. Thanks for sharing!

March 15, 2024

I was very disappointed today with the price quoted $700. 00 on my front brakes. Time to finish 3 hours to wait. I decided NOPE don't think so.!!! I went elsewhere and I dropped Hundreds and hours off my time More

by maugertrzcinski
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Herb Chambers Hyundai of Auburn responded

Maugertrzcinski, we aim for competitive pricing and efficient service so this feedback is important to us. If you're open to discussing this further, we'd appreciate the opportunity to understand more about your experience. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

March 14, 2024

Customer service was outstanding. Easy process and they also washed my car, I enjoyed a cup of coffee waiting. More

by Christine777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel A
Mar 15, 2024 -

Herb Chambers Hyundai of Auburn responded

Christine, we're glad to know you had an outstanding experience at Herb Chambers Hyundai of Auburn! It's great that our team could make your visit comfortable and efficient. See you next time!

March 14, 2024

Scheduled my lease for a service appointment and everything went smoothly. I was able to call in to book an appointment the day before. I dropped the car off and waited in the customer area which wa More

by dsajorda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi D Sajorda! We're glad to know that your service appointment went smoothly and you found our customer area comfortable at Herb Chambers Hyundai of Auburn. We aim for efficient, top-notch service! Thanks for the positive feedback!

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