Heritage Toyota Catonsville

Tyler Day was the Sales Consultant who provided me outstanding service. I told him what type of vehicle, along with the safety features, I needed for my teenage son. He checked his inventory and infor outstanding service. I told him what type of vehicle, along with the safety features, I needed for my teenage son. He checked his inventory and informed me there was nothing available at his dealership. He however located one arriving within a few weeks from Japan and I was able to reserve it. The day the Corolla Hybrid AWD arrived at the dealership, I immediately signed all the necessary papers with the Financial Director, Tonay Chowdhury (a fellow military veteran) who explained it all to me. The next day I drove it to my son's High School to pick him up. My son could not believe it. He was so overwhelmed with joy. Of course he started to show it off to his classmates. Anyway, he loves the vehicle, is driving it safely and taking good care of it. Thanks to Tyler and Tonay, I made that one day a special event that my son will remember forever.. More

The best sales associate you could ask for. She was kind and patient the entire process, as I dealt with problems with my loan company. She took a scary and stressfull experience for a first She was kind and patient the entire process, as I dealt with problems with my loan company. She took a scary and stressfull experience for a first time buyer, and made it manageable and exciting. She spent hours with me making all steps of the process easier, and even stayed an hour past closing to make sure I took the car home that day. Nothing but amazing things to say about her. More

Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke time I come here the Technicians are lazy and management is a joke More

Adrianna was very friendly and efficient answering all of my questions. She found me an excellent vehicle and I had a wonderful experience working with her. my questions. She found me an excellent vehicle and I had a wonderful experience working with her. More

Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and customer experience. More

Great dealership and got a really good deal. Everyone there was friendly especially Adriana! The process was quite smooth but also took some time. Everyone there was friendly especially Adriana! The process was quite smooth but also took some time. More

Dealer worked with me and served my needs well. Was patient and prompt to provide financing options. Definitely made process not bad Was patient and prompt to provide financing options. Definitely made process not bad More

I had a great experience working with Adrianna. I flew from 200 miles away to find the vehicle i wanted. She made the experience very quick and seem-less. I flew from 200 miles away to find the vehicle i wanted. She made the experience very quick and seem-less. More

She made the process so easy an seamless, she kept it real and honest with us and delivered everything we asked for!. Adrianna made us feel like we have known her for a long time which made us feel very real and honest with us and delivered everything we asked for!. Adrianna made us feel like we have known her for a long time which made us feel very comfortable in making a purchase. She is definitely going places in this industry! More

I recently had the pleasure of purchasing a 2024 Toyota Corolla from David Day, and I must say, the experience exceeded all my expectations. From the moment I stepped onto the lot, David's professionalism Corolla from David Day, and I must say, the experience exceeded all my expectations. From the moment I stepped onto the lot, David's professionalism and dedication to customer satisfaction were evident. What truly stood out was the efficiency with which David handled the entire process. In record time, he guided me through the selection of the perfect vehicle to suit my needs, ensuring every detail was accounted for. His knowledge of the Toyota Corolla and its features was impressive, and he took the time to address all my inquiries with patience and clarity. David's no-nonsense approach was refreshing. There were no hidden fees or unnecessary upselling attempts. He provided transparent pricing and straightforward information, making the purchasing process smooth and stress-free. Not only did David deliver exceptional service during the sale, but he also went above and beyond to ensure my satisfaction even after I drove off the lot. His commitment to customer care is truly commendable and sets a high standard for others in the industry. Overall, I couldn't be happier with my experience at the dealership, thanks to David Day. If you're in the market for a new vehicle and want a seamless, hassle-free experience, I highly recommend seeking out David's expertise. Thank you, David, for making my car buying experience easy! More