Hollywood Kia - Service Center

SERVICE DEPARTMENT IS TERRIBLE OMG WHERE DO I START DONT EVER GO THERE FOR SERVICE I PURCHASED MY CAR THERE NOV 2014 I WAS PROMISED A WHOLE LOT OF THINGS THAT I NEVER RECEIVED SUCH OMG WHERE DO I START DONT EVER GO THERE FOR SERVICE I PURCHASED MY CAR THERE NOV 2014 I WAS PROMISED A WHOLE LOT OF THINGS THAT I NEVER RECEIVED SUCH AS A SPARE KEY AND TWO FREE OIL CHANGES IF I WROTE TWO REVIEWS WHICH I DID AND I NEVER RECEIVED THE OIL CHANGES. Oh LET ME NOT FORGET THAT THERE WAS A SMALL DENT IN ONE OF MY DOORS AND I WAS TOLD NOT TO WORRY THEY WOULD SEND A DENT REMOVAL COMPANY TO MY HOUSE OR I COULD MEET HIM AT KIA WHEN HE CAME. EVERYTIME I CALLED THEY TOLD ME THAT HE WASNT THERE SO EVENTUALLY I FIGURED OUT THEY LIED AGAIN AND THAT I WOULD HAVE TO LIVE WITH THE DENT. I have a 2013 KIA OPTIMA AND I HEARD A KNOCKING SOUND I WAS THE FIRST ONE TO HOLLYWOOD KIA WHEN I FIRST HEARD IT AND WAS TOLD THEY DIDNT HAVE ANY APPOINTMENTS NO CUSTOMER SERVICE BUT WHATEVER I MADE AN APPOINTMENT FOR THE FOLLOWING DAY. MY APPOINTMENT WAS AT 9:20am I DROPPED MY CAR OFF AT 09:05 and WAS INFORMED BY THE "SERVICE ADVISOR" WHO INITIALS ARE R.R THAT IT WOULD BE READY IN TWO AND A HALF HOURS AT THE MOST. SINCE I WAS DROPPING MY CAR TO THE DEALER I FIGURED THEY WOULD HAVE A LOANER FOR ME BUT I WAS TOLD NO THEY DIDNT AND THAT THEY ONLY GIVE OUT LOANERS WHEN THE SERVICE BEING RENDERED WOULD TAKE ALL DAY BETWEEN 6-8 HOURS. SO I WAS SENT ON MY WAY EXPECTING TO PICK UP MY CAR IN THREE HOURS THE MOST. I CALLED AT TWELVE THIRTY VERY UPSET THAT IT HAD BEEN APPROX THREE HOURS AND THIRTY MINUTES AND I HAD HEARD NOTHING. I spoke with a RECEPTIONIST WHO TOLD ME THAT SHE WOULD HAVE HIM GIVE ME A CALL. AN HOUR LATER I DIDNT RECEIVE A CALL BACK SO I CALLED AND SPOKE WITH THE SERVICE ADVISOR AND WAS GIVEN A SOB STORY THAT THE PART WAS A "SPECIAL ORDER" AND I INFORMED HIM THAT HE KNEW THE DAY PRIOR ALL OF MY CAR INFORMATION AND WHAT PART WOULD BE NEEDED. THEN HE TOLD ME THAT IT WOULD BE READY AT THREE O CLOCK . THREE O CLOCK COME NO PHONE CALL, THREE THIRTY COME NO PHONE CALL. THREE THIRTY EIGHT I GET A CALL STATING THAT MY CAR WILL BE READY. I GET THERE ABOUT FOUR O CLOCK SINCE THEY HAD LIED ABOUT MY CAR AND TIMING ALL DAY LONG. HE INFORMED ME THAT MY CAR WAS GETTING A "TOP NOTCH" CAR WASH . HA! BARELY VACUUMED AND WATER SPOTS EVERYWHERE. BUT THANKS AND NO THANKS HOLLYWOOD KIA YOU RUINED EVERYTHING I HAD PLANNED TODAY AND IT WILL NEVER HAPPEN AGAIN. More

Recall for air valves of the wheels I did the online appointment for Tuesday June 23, 2015 at nine am, when the technician arrives, he notifies me that he had no spares (not telephone I did the online appointment for Tuesday June 23, 2015 at nine am, when the technician arrives, he notifies me that he had no spares (not telephone notification the day before or same day) he apologies and offers to bring the car back Thursday June 25, 2015 at the same time without need for appointment. Today we went back and again no spare parts, not notification again and not solution, in the meanwhile I need to drive a car with the Airless light in the dashboard on and my three kids riding in that car. A disaster for customer service and unprofessional team. Do not go there. More

Great Service, Fast and Friendly. Great Service and fast, friendly, and good customer service. I would definetly recommend this dealer ship to a friend and family. I love hollywood kia Great Service and fast, friendly, and good customer service. I would definetly recommend this dealer ship to a friend and family. I love hollywood kia. More

Horrible I bought a Nissan murano about 3 months ago from Kia Hollywood along with a warranty plan.I was promised by Phil a finance manager that if anything br I bought a Nissan murano about 3 months ago from Kia Hollywood along with a warranty plan.I was promised by Phil a finance manager that if anything broke on the vechicle it would be covered. brought it in for service to find out it needs over 5,000 dollars of repairs, clearly I was sold a lemon and the warranty company only covered1,200 of repairs.This is not even the worest part. I dropped the car off on a Saturday it took till Tuesday for them to a diagnositic of the car. Then had to wait several days to do a four and half hour repair job that the warranty covered. I also wanted the oil changed, when I went to get the car back, they had no clue if a oil change was done. Issac then went to the back "asked the mechanic and confirmed a oil change was done" of course this seems super fishy specially cause they didn't even give me a paper showing the oil change was done, also still shows on my car screen that it needs a oil change. Then when I get home I noticed that they stole stuff from inside my car!! This has been the worest dealership I have ever dealt with. More

Corolla Quede muy contenta con mi Nuevo Carro, excelente atencion y rapidez con todos Los tramites de verdad que quede muy satisfecha con el servicio, recomen Quede muy contenta con mi Nuevo Carro, excelente atencion y rapidez con todos Los tramites de verdad que quede muy satisfecha con el servicio, recomendadisimos More

Horrible Coming from the West coast of Florida to purchase a used car, we found that the sales team did a great job “Thank you”, however the car needed to be b Coming from the West coast of Florida to purchase a used car, we found that the sales team did a great job “Thank you”, however the car needed to be brought back for service so we had to schedule an appointment and since we were driving 2 ½ hours to come we wanted to make sure they had all the parts and Jose told us it would be 1 ½ to 2 hours tops. We ended up waiting over 3 plus hours, I had to ask 3 times how much longer and no one ever came to tell me, my husband was told by the manager Jonathan that the care was finished and it was not. Some of the work wasn’t done because they did not have the parts, the alignment was not done correctly and the oil change worker had gone home for the day so not sure if this was done correct or not. The service staff was rude as if they were doing us a favor and I feel they made us wait on purpose, as far as I am concerned I would never consider buying another car from this low end dealership again. You lost a repeat costumer for life and would never recommend you. What a horrible experience in all the years that we have purchased cars…wow More

The key to having a kia On May 9th, 2014 I took my car for service at Hollywood Kia I was treated with upmost care especially from Randy and Kurt. Thanks for making me feel a On May 9th, 2014 I took my car for service at Hollywood Kia I was treated with upmost care especially from Randy and Kurt. Thanks for making me feel as if I was the only customer that matters. Thanks fellows. Happy Sandra :-) More

Stopped by this dealership satuday afternoon, Spoke with an Isaac about some problems my 2011 kia with only 15k miles on it was having. Isaac told me ok no problem it's covered, and that he'll call me monda an Isaac about some problems my 2011 kia with only 15k miles on it was having. Isaac told me ok no problem it's covered, and that he'll call me monday to set up a rental car to I can get to work and back. Came monday never called, then came tuesday to pick the rental. Isaac wouldn't take my calls or call me back. I called about 10 times that day and then to find out that he left for the day. Spoke a "Manager", I was told nothing can be done and then he went to tell me oh the warrenty won't cover your car. What??? I was just told it was. Now wednesday, three days later car isn't faxed, been around all day by the manager till 930am and now it's 4pm.. They kept pushing the time back. Now I trip I need to take has to canceled because of this. And at the end of the day I have had to help and car is still not driving right.... To me this is poor customer service and just plain mean to do people willing to give you service... More