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Honda of Valley Stream - Service Center

Valley Stream, NY

4.5
2,317 Reviews
Call Service Center (516) 758-5396

2,317 Reviews of Honda of Valley Stream - Service Center

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May 10, 2024

Kevin was very patient and helpful with handling all my questions about my CRV. I brought my car in at 7am and got it back around 5:30pm. It runs great and the problem has been fixed. Thank you for everyth More

by vperry.nyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Honda of Valley Stream responded

We're delighted to hear that Kevin provided such helpful and patient service with your CR-V! It's great to know that your car is running well and that the issue has been resolved. We truly appreciate your patience, and we're always here to assist with any future needs. Thank you for choosing us, and drive safely!

Helpful
May 10, 2024

The dealership was very professional everyone entering was well assisted and we were treated very well, The whole process of buying the car was great and Hassan did a good job explaining the process and d More

by URBANEXPATRIATES
Recommend Dealer
Yes
Employees Worked With
Hassan Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Peña
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Honda of Valley Stream responded

Thank you so much for sharing your wonderful experience! We're pleased to hear that you felt well-assisted and had a smooth car-buying process. It's great to know that Hassan explained everything clearly and followed through on his promises, and that our finance team also provided excellent service. Enjoy your new car, and if there's anything more we can help with, we're here for you!

Helpful
May 10, 2024

Mr. Alex Marcel provided courteous and informative service advice. He continues to be an EXCELLENT Service Representative. More

by jmontaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Honda of Valley Stream responded

Thank you for sharing your positive experience! We're delighted to hear that Mr. Alex Marcel provided courteous and informative service advice. We'll make sure he knows how much you appreciate his work. We look forward to assisting you again and ensuring that you always receive excellent service.

Helpful
May 10, 2024

Visit was good. No problems. What more can I say. Don’t like sitting there for 2 hours More

by CAROLGRIMALDI41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Honda of Valley Stream responded

We're glad to hear that your visit went well overall and that there were no issues. We understand that waiting for two hours can be inconvenient, and we apologize for any inconvenience it may have caused. Your time is valuable to us, and we're constantly working to improve our efficiency to minimize wait times for our customers. If there's anything else we can do to improve your experience or if you have any questions, please don't hesitate to let us know. We appreciate your feedback and hope to serve you better in the future.

Helpful
May 10, 2024

Took longer than I was led to believe would take , not necessarily fault of service center More

by DCINCIRIPINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Lancaster JR
4.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Skawinsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Honda of Valley Stream responded

We apologize for any inconvenience caused by the longer-than-expected wait time. While we strive to provide accurate estimates, sometimes unforeseen circumstances can arise that affect service duration. We appreciate your understanding and patience in such situations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help!

Helpful
May 09, 2024

Very Unprofessional ppl there did t even check my car I had to wait for 2 hours for nothing basically More

by vinson62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We value our long term, as well as, our future customers. Please reach out to Willie Meija or Antwone Dixon, to directly speak to them further about this matter. Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

May 14, 2024 -

vinson62 responded

No need to reach out that matter has been taken care of else where thanks

Helpful
May 09, 2024

Service center welcomed me and provided a clean environment. Briyanna was very kind and respectful. More

by ELBOVINO
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Honda of Valley Stream responded

We're glad to hear that you felt welcomed and appreciated the clean environment at our service center. Briyanna will be pleased to hear your kind words. If there's anything more we can do for you, don't hesitate to let us know. Thank you for choosing us!

Helpful
May 09, 2024

Mr. Alex Marcel has ALWAYS & continues to be an EXCELLENT Service Representative. He’s the primary reason that my wife & I repeatedly returns to Honda of Valley Stream to have our HRV for service whenever n More

by DENNISKEA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Honda of Valley Stream responded

Thank you for sharing your heartfelt appreciation for Mr. Alex Marcel. We're so pleased to hear that his courteous, knowledgeable, and professional service has made you and your wife loyal customers. It's wonderful to know that Alex's dedication stands out and keeps you coming back to Honda of Valley Stream. We'll be sure to share your praise with him, and we're here to help whenever your HR-V needs service. Thank you for being part of our community!

Helpful
May 08, 2024

Had a better experience than I did the last time. I’m very pleased. No complaints More

by ANDREWFUNG28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Honda of Valley Stream responded

We're thrilled to hear that you had a better experience this time around and that you're very pleased with our service! Your satisfaction is our priority, and we're glad that we were able to meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your continued support and look forward to serving you again in the future!

Helpful
May 08, 2024

Very respectful,Detailed,genuine care for the customer and their car and great service ,timely More

by HOPEEVANGELISTICCENTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Honda of Valley Stream responded

It's wonderful to hear that you received such respectful, detailed, and genuine care for both you and your car, along with great and timely service! At our dealership, providing exceptional service and ensuring customer satisfaction are our top priorities. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

Helpful
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