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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,411 Reviews
Call Service Center (310) 341-4462

1,411 Reviews of INFINITI of South Bay - Service Center

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January 16, 2024

Always A Smooth visit When I Call I am Handle with respect and my Appointment is Always Easy and Efficient More

by benjaminlove1975
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 26, 2024 -

INFINITI of South Bay responded

Benjamin, We are grateful for your positive review, recommendation, and loyalty to our team here at INFINITI of South Bay. We strive to deliver the INFINITI of South Bay 'way", where we make doing business with us seamless and easy. Your review confirms that my team is doing its best to service you well. Thank you for your business and thank you for choosing INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

Helpful
January 16, 2024

Great fast and quick I had a great experience and felt comfortable in the waiting room. Thank you More

by Monisha0
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Jan 25, 2024 -

INFINITI of South Bay responded

Monisha, Thank you so much for taking the time to provide feedback on your experience here at INFINITI of South Bay. We have a slogan here that we do things the INFINITI of South Bay way! To us that means making your visit fast and easy. It looks like we've hit the mark. We appreciate your comments on our clean and comfortable waiting room. We have worked to make it as luxurious as the cars our clients drive. Carlso Robles Service Manager INFINITI of South Bay

Jan 25, 2024 -

Monisha0 responded

Thank you. I love my Infinity! ❤️

Helpful
January 16, 2024

Extremely friendly, great customer service. No improvement needed. Helpful knowledgeable timing exactly as promised Perfecto More

by robin37
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 16, 2024 -

robin37 responded

The staff in general was very friendly, but especially Edson. My intent was to sell the car, but I may keep it and have it always serviced with Edson.

Helpful
January 16, 2024

No hassle in and out Had no problem getting helped and the process was fast didn't wait too long More

by CC6155699
Recommend Dealer
Yes
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Jan 25, 2024 -

INFINITI of South Bay responded

Very nice, thank you! It looks like you had service the INFINITI of South Bay way! Fast and easy, that's how we like to do it. Thanks for the kudos, and thanks for choosing INFINITI of South Bay to serve your maintenance and repair needs. Carlos Robles Service Manager INFINITI of South Bay

Helpful
January 15, 2024

Quick. Did not try to over sale Did not try to sale devices not needed More

by DEBRA_GAYLES
Recommend Dealer
Yes
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Jan 26, 2024 -

INFINITI of South Bay responded

Debra, Thank you for the 5-Star review on your service visit with us here at INFINITI of South Bay. Our goal is to help keep your vehicle safe and reliable for years to come. We may recommend items that are coming up for repair, and we may alert you to issues that we see, but we will never try to sell you anything you do not need. Thank you for recognizing our transparency and honesty. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

Helpful
January 15, 2024

Bad, I felt a disservice with the cost of the labor, which lead me to seek outside for a part that only cost me $49 and the labor $75 in which Infiniti wanted almost $600. I have been a faithful custome More

by JANETTEJOHNSON2025
Recommend Dealer
No
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 26, 2024 -

INFINITI of South Bay responded

Janette, Thank you for your feedback on your experience. Here at INFINITI of South Bay, we provide certified technicians who are expertly trained and OEM parts that maintain your warranty. We hope you will see the value in the service and parts we provide. Carlos Robles Service Manager INFINITI of South Bay

Helpful
January 14, 2024

Carlos goes above and beyond to make sure he delivers the best customer service every time I would need something he delivers I always left my vehicle in good hands. His team is trustworthy and reliable. More

by ELEME76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Robles
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Jan 26, 2024 -

INFINITI of South Bay responded

Such a great review, and your trust in us is so much appreciated. I am personally grateful for mentioning me by name and for recognizing the efforts of my team. There is nothing better than a client letting everyone know that you have been trustful and reliable. Thank you for your business, your loyalty, and for being such a wonderful client. Carlos Robles Service Manager INFINITI of South Bay

Helpful
January 14, 2024

The guys in service listened to the issue, understood the whole picture and discussed options. The sales team was open to appraising the car for trade in value. All in all a great experience More

by dstichansky
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Super great review, thank you! This is the perfect example of how we strive to deliver good service - to be true advisors. I am personally pleased to know that my team listened and then collaborated on your options. It is so good to know that you had a great experience here at INFINITI of South Bay. Thank you for your loyalty and for choosing us. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

Helpful
January 14, 2024

Good customer service Quick response good customer service and attention to detail Very satisfied and no complaints More

by STEPHENSDIGITAL1
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Stephen, Thank you for taking the time to leave such a great review. We strive to provide fast, friendly service and to do the job right. You get that when you trust a qualified team of Service Advisors and Certified Technicians to do the job right. Please be sure to check our monthly newsletter and website for service coupons and offers to help with any future maintenance or repair needs. We appreciate your loyalty. Carlos Robles Service Manager INFINITI of South Bay

Helpful
January 13, 2024

They always come through for me. I love receiving the service recommendation via text message. More

by kiddrolo
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

You can always count on Edson! Thanks for letting us know that he came through for you. And, thanks for recognizing our new texting technology. We've added this to help communicate with our service clients to keep them better informed during their service visit. Thank you for your review, your recommendation, and your business. Carlos Robles Service Manager INFINITI of South ay

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