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Jim Butler Chevrolet - Service Center

Fenton, MO

4.0
3,863 Reviews

3,863 Reviews of Jim Butler Chevrolet - Service Center

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May 24, 2024

Every thing went well but they didn’t reset the oil life on the truck after changing the oil More

by T.DWAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. If this concern has not yet been resolved, please reach out to our service manager directly at 314-274-1687.

May 24, 2024

The Jim Butler service department is great. Dalton is a great service writer to work with. He kept me updated on the issue with my air conditioner in my corvette. More

by chris.kost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
May 29, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 24, 2024

new truck not fixed. never again. love the people hate gm. 2024 silverado duramax with 900 miles on it and with check engine code p2054 that will not go away even after b More

by kidzfamilyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill "Fuzz" Steinlage
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that the ball was dropped. We do understand your frustration. I will be sure that a service manager reaches out to you by the end of the day.

May 24, 2024

They got me in and out in a timely manner. My wait was minimal which was very much appreciated. More

by dsmith8356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

May 23, 2024

I have used this dealership for the past four years. I have never received poor customer service like this visit. My sunroof was leaking water from the hard rains. I was told that this was a covered re More

by ROBYN_AUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla. Sidney. Tim
May 25, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. I have spoken with the service manager regarding your concerns and provided him your contact information. He will be in touch with you by the end of day tomorrow.

May 22, 2024

Great service! So convenient and easy to make an appointment. Will definitely be back in the future. More

by Ned Vele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

May 22, 2024

I had a good experience there and they were very efficient and quick. I’m not sure if my inside door was slightly damaged there on my prior visit though. More

by mototom66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We are happy to have provided you with a great experience. If you are unsure about the damage to your vehicle, please reach out to our service manager directly at 314-274-1687, he will be happy to check the cameras for you.

May 22, 2024

Everyone is friendly. The ability to walk outside to get fresh air is great.Iis easy to get too. More

by jlreithmaier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 22, 2024

Prompt, courteous, easy to close out the service process. Appreciate the car wash voucher Overall, a good experience More

by ebugsym
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2024

Overpriced junk vehicles. Customer service staff is excellent but management is lacking and could use some training in customer service. More

by jprestidge135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your experience with us, please reach out to our service director directly at mattb@jimbutlerautogroup.com.