Ted Weinszichr

Got my car serviced for the problems that I had. As soon as I pulled off of the premises in traffic my service engine light came on, while I was in traffic. Gave them a call and they tried to set up As soon as I pulled off of the premises in traffic my service engine light came on, while I was in traffic. Gave them a call and they tried to set up another appointment. Instead of telling me to bring it back in to see why the engine light came on. Car is running OK but I need that service light to get handled asap. More

by booda0427 Verified Customer Verified Customer

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Service Manager/Dillon and the staff, took excellent care of our Gabby/2018 Sierra SLT. We called and explained what was happening and we were scheduled for the next available appt. Great and friendly staff of our Gabby/2018 Sierra SLT. We called and explained what was happening and we were scheduled for the next available appt. Great and friendly staff. I lost my job January 2023 but hoping 2024 will end with Gabby IV. Thanks again Jim Ellis! More

by BLKPEPPER66 Verified Customer Verified Customer

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All was well except i was not aware I had to get out my car and go inside. The other dealer come out to my car. I waited in my car until another car pulled up and driver went inside, so I followed. Wish car and go inside. The other dealer come out to my car. I waited in my car until another car pulled up and driver went inside, so I followed. Wish they had waive me to come in. More

by F_A_TITUS Verified Customer Verified Customer

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Tienen un excelente servicio los vendedores, los que hacen el financiamiento son muy buenos en lo que hacen gracias por su ayuda en encontrar mi pick up hacen el financiamiento son muy buenos en lo que hacen gracias por su ayuda en encontrar mi pick up More

by Salvador Verified Customer Verified Customer

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Having your vehicle break down is a very frustrating and difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon b difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon broke down. I explained this to Tim early Saturday morning (July 22, 2023) as we were being dropped off by AAA with our broken vehicle. He committed to performing a diagnostic and providing more details by Monday or Tuesday of the following week. This was totally fine with me as we were flying to Vegas and wouldn't arrive back to the Atlanta area until Thursday evening. On Tuesday evening, I had not heard from Tim at all so, I called to check status. I was told Tim was the only service advisor working that week and he would need to call me back. By Thursday, there was still no response from Jim Ellis GMC so, I just booked a flight from Vegas directly back to Jacksonville as I didn't have a way home. I was finally able to reach Tim Thursday morning upon returning to Jacksonville. He explained how extremely busy they've been and how he only has one transmission tech; however, he would get a diagnosis to me by the end of day. This was the only poor commitment kept. Tim called later in the day to inform me I needed a transmission valve (of some sorts) and cost would be $2600. I was less than 1000 miles outside the extended warranty. At that time, I didn't confirm if I wanted work completed, I told him to allow me to do some research and I would call back. Of course, I tried to call back the same day to confirm I would allow the work to be done. I left a message on Tim's voicemail and also texted their text messaging system. NO RESPONSE! On, Monday, July 31, 2023, I called back to confirm if the work was being completed and parts ordered. He confirmed it was in progress. On Tuesday, August 1, 2023, Tim called to advise my entire transmission needed to be replaced and cost would be $6700. My vehicle was not ready for pickup until Thursday, August 3, 2023. We then made arrangements to travel back to GA on the following Monday. The communication throughout this 2 week process was horrible! I DO NOT recommend this company at all. If I could rate 0 stars, I absolutely would. I feel like the misdiagnosis or change in diagnosis was done with malice after I called to request a supervisor. A supervisor never called me back by the way. Do better Jim Ellis! I work with my service advisor in Jacksonville and have never had these kinds of issues. More

by perkesia1 Verified Customer Verified Customer

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I brought my Yukon in for a few issues one being the windshield and they didn’t even clean it to address the issue wrote dirty on paperwork. Have a rattle in the back said they greased the stoppers. Ra windshield and they didn’t even clean it to address the issue wrote dirty on paperwork. Have a rattle in the back said they greased the stoppers. Rattle is still there. My car was there for two day and nothing was fixed. Don’t think they really even looked at my car to try and fix it.the service people are very nice but can not explain the work that was done very well More

by Hdkids1974 Verified Customer Verified Customer

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Good quality service performed and good service advisors who help with more than just the recommended services and pricing. who help with more than just the recommended services and pricing. More

by RonoS Verified Customer Verified Customer

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Excellent customer service, organized. Attentive to customer need and went over bells and whistles of function of car. Attentive to customer need and went over bells and whistles of function of car. More

by mckissics Verified Customer Verified Customer

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I dropped a vehicle off for Hertz to get the check engine light checked because I was told it might still be under warranty. The vehicle was checked out, but I didn’t authorize anything to be fixed, but they light checked because I was told it might still be under warranty. The vehicle was checked out, but I didn’t authorize anything to be fixed, but they went ahead and fixed it without my knowledge and wanted to charge $182 for pushing an oil dip stick back in. After I drop the vehicle off, I was supposed to be emailed an invoice that I never received. I called and left numerous voicemails and never received a call back. The vehicle said there for about two weeks because of their lack of communication. My location wasted man hours and had an out of service vehicle on our books for way too long because of them. I would never recommend them for fleet companies. Ted was horrible to work with More

by Jazzmine.grant Verified Customer Verified Customer

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They had difficulty getting to my license plate lamp in order to replace the bulb so they found another route to it. Now the cover is loose. I’m so annoyed. order to replace the bulb so they found another route to it. Now the cover is loose. I’m so annoyed. More

by stefonward Verified Customer Verified Customer

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