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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
870 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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870 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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June 07, 2024
The dealer who helped me answered each question that I had and helped me picked the best decision for my new vehicle. had and helped me picked the best decision for my new vehicle. More
by bennisha24
Helpful June 07, 2024
Presentable and professional. ...clean too. Very informative with up-to-date status And complete communication ...clean too. Very informative with up-to-date status And complete communication More
by crnstan
Verified CustomerEmployees Worked With
June 07, 2024
1. The communication was slow. I had to initiate contact in order to get a status. 2. Part of my issue was a cabin leak. Despite knowing this, they left my truck out in the rain anyway. They informed me the in order to get a status. 2. Part of my issue was a cabin leak. Despite knowing this, they left my truck out in the rain anyway. They informed me they dried it out in the couple of days before I picked it up, which means my floorboard was wet most of the nearly 2weeks they kept my truck. 3. It took nearly 2weeks to get my truck back & there hasn’t been an explanation on why it took so long for a transmission diagnosis (no repair), an oil change, & fixing a cabin leak. 4. They checked the transmission at my request in a previous visit & did a system flush. This visit, they tell me the torque converter is falling apart. It is hard to believe something like that could be missed when they were specifically asked to inspect the transmission ~11k miles earlier. They weren’t able to provide a coherent explanation when I questioned them on this. 5. I would not recommend anyone use this service center. More
by THENRYL2
Employees Worked With
Service Department
May 30, 2024
The facility is clean and modern, employees are very helpful and answer all questions, very convenient location. helpful and answer all questions, very convenient location. More
by STEVEBOOTS
Employees Worked With
Dewayne Ivory excellent service specialist. Five Star!!!, John Jones
May 30, 2024
This service center was so organized, helpful and knowledgeable. I really enjoyed my experience and will be back! knowledgeable. I really enjoyed my experience and will be back! More
by jraiford
May 24, 2024
I bought my car from this dealer and have been coming to the service dept for 10 years. They said I needed a new transmission for $6,700 and a new actuator for my ac for $2,000. I took the car to another ve the service dept for 10 years. They said I needed a new transmission for $6,700 and a new actuator for my ac for $2,000. I took the car to another very reputable shop and they put additives in my transmission and added coolant to my ac. All for a few hundred dollars. Car is working great! More
by CVDESIGNS
May 01, 2024
I DROP MY VEHICLE OFF ON 8 APRIL 2024 AND THE TIME IT TOOK TO FIX WAS 21 DAYS. I DIDN'T GET MY VEHICLE BACK UNTIL 29 APRIL 2024. I THINK THAT xxxx POOR CUSTOMER SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. TOOK TO FIX WAS 21 DAYS. I DIDN'T GET MY VEHICLE BACK UNTIL 29 APRIL 2024. I THINK THAT xxxx POOR CUSTOMER SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. More
by redarmedpanther19
Employees Worked With
John Jones
