Jim Ellis Chevrolet - Service Center

My car was broken into and stolen and luckily recovered. The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police report from the recovery has pictures, and the claims adjuster has pictures of the vehicle with no damage on it. The reason for this was the car was locked and my keys would not work on the vehicle. We had to call a locksmith to get the door open as the service tech said that they had no way of opening it. The chevyrolet dealership can not lockpick a chevyrolet car. After the locksmith unlocked the car, they went out to work on it some and then called me that they LOCKED it and could not get back in. Had to have a locksmith go out a second time. When I went to pick it up, the car had been damaged as if something was backed into it. Damage from the front passenger door all the way back to the rear wheel well bening bent back on itself. The service people seems confused when I went to talk to them about it as they couldn't even determine what car I was talking about. Me and the insurance adjuster had to walk them out to the car and point at the damage When confronted about the damage they claimed it had been that way the whole time and that they in no way they caused the damage. The service person we were working with stated every car that is received in is photographed, but then said they did not have any photos and if they did would not provide them. They would not check cameras. They provided me with the final bill on 06/03/24, (which was different from the quote) I forwarded it to the insurance claim adjuster and they said they would be wiring me the money. Then on the same day (Still 06/03/24) the service tech said I had to get my car off the lot and implied they would tow it and have it impounded if it was not removed. After picking up my car, the brake assist feature is broken, the center dash entertainment system is giving error codes, and I have 7 maintenance codes. I just got my vehicle exhaust done and there was not problems. More

Great check in process. From that point on, nothing was as described. Paid before picking up the car the first time, but had to return twice because the work was not complet From that point on, nothing was as described. Paid before picking up the car the first time, but had to return twice because the work was not completed. After the second time I returned, I was refunded for the incomplete service. I bring the car to the dealership to get the work done once and done right. I wouldn’t bring my car back to this dealership. More