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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.7
8,044 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,046 reviews

June 05, 2024

Aspen is very kind, attentive, and helpful. She helped us with the concerns we had and went above and beyond to make sure we got what we needed. More

by sallycollinskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Aspen provided you with attentive and helpful service, addressing your concerns and going above and beyond to ensure you got what you needed. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 05, 2024

He was the best sales person I’ve ever encountered he took his time to work with us and make we get a car I highly recommend him. More

by junior02126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Hudson and King provided you with exceptional service and went the extra mile to ensure your satisfaction. We'll be sure to pass along your kind words to them. They are indeed valuable members of our team, and we're grateful to have them. We look forward to serving you again soon!

Helpful
June 05, 2024

This dealership as a whole listened to what we had to say amd what we wanted and everyone was helpful during the process. More

by sartinm01
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that our team listened to your needs and provided helpful service throughout the process. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful 1
June 04, 2024

Jim Ellis Toyota did an excellent job inspecting my vehicle and giving me assurance on my used Toyota purchase. I look forward to future services from them!! More

by Phitsoldier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for choosing Jim Ellis Toyota for your vehicle inspection, and we appreciate your positive feedback! We're thrilled to hear that you had an excellent experience and feel assured about your purchase. Our team is committed to providing top-notch service, and we look forward to serving you for all your future automotive needs!

Helpful
June 04, 2024

I don’t know what they did to my car and it stopped working but someone else helped me More

by KASH_269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marks
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

We sincerely apologize for the trouble you experienced. Your feedback is important to us, and we want to make things right. Please contact our Service Manager, Jimmy Hernandez, at jimmyh@jimellis.com so we can address your concerns and find a resolution. Thank you for bringing this to our attention.

Helpful
June 04, 2024

Easy to make appointment on line. Very nice waiting room and ladies maning station professional More

by DPFOXEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're glad to hear that you found it easy to make an appointment online and enjoyed our waiting room. Our team strives to provide professional and efficient service. We look forward to serving you again!

Helpful
June 04, 2024

Service excellent other wise I would find another shop their are plenty in the area More

by DOROTHYPULLUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear you find our service excellent. Here at Jim Ellis Toyota, we strive to provide the best experience for our customers and appreciate your loyalty. If there's anything specific we can improve, please let us know.

Helpful
June 04, 2024

He is the Best customer service guy I have ever worked with. He definitely goes the extra mile to make sure his customers are satisfied. He is a Keeper!! More

by KWANNDAWHATLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Raymond provided you with exceptional service and went the extra mile to ensure your satisfaction. We'll be sure to pass along your kind words to him. Raymond is indeed a valuable member of our team, and we're grateful to have him. We look forward to serving you again soon!

Helpful
June 04, 2024

Up until my last visit everything always went well. There was a problem with my warranty. Eventually the problem was resolved. More

by gailallen09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We're glad to hear that your issue was ultimately resolved, but we apologize for any inconvenience you experienced with your warranty. We strive to provide seamless service and appreciate your patience. If there's anything more we can do, please don't hesitate to let us know. Thanks again for your business! Take care!

Helpful
June 04, 2024

Need more reliable staff. Staffing was low and service took too long. Also didn’t see any team work More

by Legacienp87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We apologize for the long wait and any inconvenience it may have caused. We're working on improving our staffing levels and teamwork to ensure a better experience for our customers in the future. Your input is valuable, and we hope to provide a better experience on your next visit. Thanks again for your business! Take care!

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