635 Reviews of Jim Falk Motors of Maui - Service Center
Awesome experience with Rick and service workers. Highly recommend coming here for your service needs! Highly recommend coming here for your service needs! More
Rick is always awesome! I have owned many vehicles purchased through Jim Falk, servicing at Ford, Chrysler, and the GMC dealerships. Ford was terrible, Chrysler is certainly I have owned many vehicles purchased through Jim Falk, servicing at Ford, Chrysler, and the GMC dealerships. Ford was terrible, Chrysler is certainly substandard - if you can ever actually get a hold of the service department and get an appointment. But the GMC service and dealership in general is awesome. More
Ryan is top notch. He has always taken good care of us and does everything in his power to make sure we are happy. He has always taken good care of us and does everything in his power to make sure we are happy. More
Ryan makes all the difference when taking my car in for service. The compassion and empathy he shows for my aging car allows me to keep it on the road a little longer, greatly appreciated. Mahalo Ryan! 🤙 service. The compassion and empathy he shows for my aging car allows me to keep it on the road a little longer, greatly appreciated. Mahalo Ryan! 🤙 More
Natalie was very helpful. Booking appointment was easy through the car and I really appreciate the shuttle service Booking appointment was easy through the car and I really appreciate the shuttle service More
After installing recall and replacing the starter (2015 Traverse), the car was returned to me with the engine light on. I informed staff, they reset it and told me NOx sensor, no problem to drive car, I d Traverse), the car was returned to me with the engine light on. I informed staff, they reset it and told me NOx sensor, no problem to drive car, I drove one block engine light on again and acceleration of engine was not controllable. I returned it immediately, had to take a bus home. Next day I called at 830am, 930am, 1030am, 1130am speaking to Rose each time, and lastly at 12 noon, asking what was problem and status of repair. At noon Rose (new person not listed below) promised to check and call me right back. It's now 3pm on a Friday holiday weekend and no call from them all day. Only my calls. Looks like I will have no car until Tuesday next week at the earliest. I asked to speak with Service manager but they told me the manager is taking the day off. More
Nice staff and comfortable waiting room. Very fast service, I will be back and would recommend. Very fast service, I will be back and would recommend. More
In and out in a timely way. Friendly staff. My only complaint would be the parking. Friendly staff. My only complaint would be the parking. More
Worse customer service possible. Service manager is unprofessional, deceitful, doesn’t remember deals promised to customer’s after service department forgets to order part and delays Service manager is unprofessional, deceitful, doesn’t remember deals promised to customer’s after service department forgets to order part and delays repair 3 months. Never experienced such poor service at any other dealership More
Check in staff seemed overwhelmed with too many cars. However they were polite and very helpful. The shuttle car used was so dirty and old. Could use a cleaner vehicle for transporting customers. However they were polite and very helpful. The shuttle car used was so dirty and old. Could use a cleaner vehicle for transporting customers. More