"We had a great experience at John Eagle Honda."
We just purchased a 2017 Honda Accord EX-L and everyone we dealt with at the dealership was wonderful and very knowledgeable. They made us feel comfortable and appreciated.
"unethical sales and financing practices"
do not buy your car here. pay attention to what's on the contract and finance sheets. get everything in printed letterhead and do not let them go back and forth with handwritten notes and green screen numbers only. they post attractive online prices, and then after you agree to a number, try to get you with loan packing by presenting a seemingly "great" monthly rate that includes all kinds of extras at a much higher interest rate than what you'd qualify for. then they tell you that if you buy their expensive warranty plan, even on a honda cpo, that they'll significantly drop their rates. the finance guy also presented much higher monthly payments for the amount and rate included, and when i showed him that the online edmunds car payment calculator showed much lower payments, said they have different algorithm and he can change some factor to get me closer. it's basic math and amortization. i ended up walking out as i was vigilant even after being made to wait over 4 hours there, including in the finance office. to push their high interest plan and then expensive warranties, they'll also tell you that honda only finances those who've had honda financing before, which is false. they also tried to pass off as "miscommunication" the surprise appearance of their "doc fees" that "everyone must pay", even though the salesperson had explicitly agreed to no additional surprise charges over the transaction number that we had negotiated. when i got everyone involved in a room, they said they didn't think such a "small" charge would be a big deal. i ended up getting a car at autonation honda corpus christi and easily got the honda interest rate that i knew i should qualify for based on my credit. they made the whole deal transparent via email. i plan to talk to their GM and then honda corporate and the consumer protection agencies about these tactics at john eagle.
"Customer service in sales and "
Zane Pruett at John Eagle Honda of Houston was incredibly helpful and made me feel like family. Very personable and always made sure what I asked for was what he focused on. he made the process fast and easy. He has exceptional professionalism and salesmanship. My family has 15 cars purchased or leased over many years thru John Eagle Honda. Zane Pruett is the best a prime example of why we continue to go to John Eagle Honda for our needs.