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Kelly Nissan of Woburn - Service Center

Woburn, MA

4.0
411 Reviews

411 Reviews of Kelly Nissan of Woburn - Service Center

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November 21, 2022

Clean but I wish they had a bed for the wait time lol service was positive and communication was high More

by Petherson.l.braga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus alvarez
November 12, 2022

I took my car in for service today and was extremely satisfied with the entire process. More

by Tina D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Pepe
October 05, 2022

Had scheduled oil change at 10am was completely forgotten about and said it was a paperwork issue. Have to reschedule for follow up appointment. They apologized for the error . More

by Wood
Customer Service
Recommend Dealer
No
Employees Worked With
Al
Oct 05, 2022 -

Kelly Nissan of Woburn responded

We are sorry to learn about this. We did reach out to our service manager, Alan Teyssedou, who said he spoke with you. From what we understand, your work order was printed out and during that time, another customer came in and begin speaking with Alan. Due to this, there was a slight distraction on our part and your work order was accidently mixed up with other paperwork. While we understand that Alan did speak with you directly and apologize, we want to reach out and extend our apologies for the mix-up as well.

Oct 05, 2022 -

Wood responded

Alan did respond and I answered back telling him that my 65 mile round trip was for a complementary first oil change. Will consider his offer that he sent to me. Also consider a closer dealer in the future. Robert Wood

June 23, 2022

Worst service ever. Today I brought my pathfinder for recall and they told memy hood was broken and would cost me $420,00. I said when I brought my car was perfect and y More

by cchallabi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager of Worbun Nissan
June 14, 2022

This review is solely based on the service dept as I have never dealt with sales dept and after this experience never will. Brought my 2015 Nissan Altima for a “diagnostic test” that cost $200. They told me More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan
Jun 17, 2022 -

Kelly Nissan of Woburn responded

So sorry for your experience with your recent service as we try to do our best everyday for our customers. Please reach out to Alan, our service manager who will certainly do his best to assist you in any way we can. 781-835-3500

Jun 17, 2022 -

Unhappy responded

Nice try but Alan was already spoken to when I went back the second time to pick up the vehicle. He told me to call consumer affairs as there was nothing he could do. Consumer affairs was useless!

May 26, 2022

I like the dealer I like the the advisors and they make us happy with the service Explain to us everything going with the car More

by Javeiro001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022

Phi Phi is the best and take care of everything about car so well, also recommend the additional services about car which actually need it on the spot. More

by lovekaran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2022

Excellent for car service, great staffs Excellent for car service great staffs Excellent, excellent excellent More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2022

Kelly Nissan makes it so easy to bring your vehicle in for service. They are very prompt taking your vehicle in and getting it done as promised. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Gerardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2022

There are closer dealerships to my house but I choose Kelly because of the superior service they give: Thank you Phi Phi Hoang ! ! More

by Carolnichols22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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