Kelly Volkswagen - Service Center

I’ve purchased 4 Volkswagens from Kelly and the techs in their service department have maintained all of them. Cannot say enough about the overall quality of the people here, from the sales floor to the en their service department have maintained all of them. Cannot say enough about the overall quality of the people here, from the sales floor to the entire service department it’s simply the best dealer experience I have ever experienced. More

Respectful sales personnel, explained problem/s found and provided cost up front to replace/repair. Service was confident with quote and open to discussing options. Did not display aggressive behavior to pre provided cost up front to replace/repair. Service was confident with quote and open to discussing options. Did not display aggressive behavior to pressure customer to agree to service recommendations More

Very professional staff. No stress with purchase. And staff includes everyone from sales dept. and service dept. Very satisfied with purchase and would buy from again, if I w No stress with purchase. And staff includes everyone from sales dept. and service dept. Very satisfied with purchase and would buy from again, if I was in market for a new vehicle More

Would recommend Kelley VW to anyone. Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve ever visited. More

Rachel took time to answer my questions, accommodated my needs, and followed up. This is stellar and I appreciated her kindness and patience in such a busy and hectic atmosphere in the service department. needs, and followed up. This is stellar and I appreciated her kindness and patience in such a busy and hectic atmosphere in the service department. You are a credit to Kelly VW More

Incompetence! Yesterday I brought in my VW Tiguan for an oil change, after which I was presented with some issues the "VW Technician" had identified: - horn inop Yesterday I brought in my VW Tiguan for an oil change, after which I was presented with some issues the "VW Technician" had identified: - horn inop -washer fluid operation not working -coolant flush $250 -front brakes $600 -pollen and air filter $150 -exhaust clamp $120 After inspecting the "issues" I could establish that both the horn and the windshield washer operation worked just fine. I have to say that this event brings my confidence level in companies providing oil change and repair services to a new low, and I am wondering if the oil change was actually performed. I would like to know how VW Kelly trains "VW Technicians" and how VW Kelly verifies training effectiveness when "Technicians" do not even know how to operate a horn and the windshield washer. I do not feel that my cars are in good hands, to say the least. More

Manny at the service center was great. Reasonably priced and efficient. Thanks for the help! Reasonably priced and efficient. Thanks for the help! More