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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,176 Reviews
Call Service Center (888) 433-2764

1,176 Reviews of Ken Ganley Ford Parma - Service Center

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June 16, 2024

Not enough staff. Nice people overworked No one answered the phone “Ford” system for tracking parts stinks Not seamless for one associate to help or answer questi More

by BDUBSINFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 15, 2024

3rd time in same problem I paid for inspection which they will not give me any time you need someone miraculously there on vacation with no call back , therfore I will never take my truck back ,horrible serv More

by mattsopkovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 14, 2024

Fast courteous and convenient service. On time friendly tech was knowledgeable and very helpful when answering my questions. More

by CWDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
June 14, 2024

Honest quote and got my truck fixed. Scott had always been the person I have relied on. More

by RDIROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 13, 2024

Everyone was kind , informative and efficient. The Gillingham service has continued over to the new dealership More

by Kurilkomak@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
June 13, 2024

Excellent service department,they listen and take care of problem the first time .Number one dealership in ohio More

by WETOTSIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
June 13, 2024

Great service - no issues at all. Will Recommend to friends and family to come for your service. More

by DGINGLE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
June 13, 2024

This was the fifth consecutive vehicle I’ve purchased from Mark Rezzano from Ganley Ford and I couldn’t be more pleased! More

by Robert Huszar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
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Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi Robert, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
June 12, 2024

They are the best thank you Ford for all that you guys do okay nice More

by PatriciaHolmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
June 11, 2024

If you are looking for an honest salesman then Rich Vargo is your guy.He treated us with respect and helped us find the right vehicle to meet our needs.Sometime after our purchase when a major repair issue p More

by None
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing about your service experience with Ken Ganley Ford Parma. Rich, Scott and our team appreciate your business and hope to see you again soon!

Helpful
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