Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,118 Reviews
Call Service Center (888) 433-2764

1,118 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
May 16, 2024

Dave was extremely helpful and expedited the repairs with the tire pressure leakage I was experiencing. More

by Frederick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Hi Frederick, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 16, 2024

Ganley answered all my questions and issues. Very knowledgeable and friendly service. I highly recommended Ganley Ford in Patma. More

by JOEYBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Menti
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 16, 2024

Service writers don’t seem to personable Not Gillingham by all means. Seem out out by doing an oil change and rotation. Ford miisses the mark by not offering sedans. More

by MARKMLINAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 20, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Helpful
May 15, 2024

Overpriced also lack of information prior to mechanics assessing car. Wanted to charge me 165 twice for two different diagnostics. ALSO OVERCHARGED ME FOR THE ONE . LIKE I LNOW THINGS ARE HARD RIGHT NOW F More

by Fenix2431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Ken Ganley Ford Parma responded

We are sorry to hear that you're experience visiting our service center was not a positive one. We would love the opportunity to speak with you about it & address the issues that you had. Can you please email Customer Relations your full name, vehicle info and the best way to contact you JWheatley@GanleyAuto.com thanks!

Helpful
May 15, 2024

Very professional, the services department is very knowledgeable of it's work and what needs to be done to fix your car. Both times I tooky car in they fixed it in a timely fashion. A+ More

by WJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Helpful
May 15, 2024

The auto service was done within an hour. I was comfortable in the waiting room. Mr. Gillingham would be proud of you. More

by NOV221968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Helpful
May 15, 2024

George is always great! He was able to get me in the next day for an oil change. More

by ME13DIDONNA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear George provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
May 15, 2024

Agents were polite and courteous, work was done efficiently and quick. Only question l have is l didn't receive a receipt for the work, which was an oil change. The price of $92.00 l thought was ex More

by brownsweek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Dave was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Helpful
May 14, 2024

Awesome people and great service. Highly recommend anyone and everyone to come here!! And see George! More

by Fernando Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Fernando, and don't hesitate to let us know if we can be of further assistance.

Helpful
May 14, 2024

I won’t have them change wipers or air filters again 100 for both WOW More

by JOHN.BARTOLOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Report | Print
May 14, 2024 -

Ken Ganley Ford Parma responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, John, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Helpful
1
2
3
4
...
112