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Ken Ganley Kia Mentor

Mentor, OH

4.7
1,171 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER! Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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9090 Mentor Avenue

Mentor, OH

44060

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Showing 1,171 reviews

March 12, 2018

Hew Car Search After looking on-line at practically every dealership in Northeast Ohio, we landed in Mentor Kia to look at a vehicle we really hadn't considered beca More

by geaugagolfer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Savage
February 25, 2018

Awesome experience Dee was fantastic and super nice.she helped get me the best deal i could for the lease. Was very good at showing me how to use all tne features on my More

by ryan thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Soukup
February 22, 2018

Kia of Mentor worth the drive! I live in Solon, but because I heard such great things about the Kia of Mentor, I drove 40 mins to get there. I ended up working with Dee and she was More

by Kaileyed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2018

No hassle Scott golnick had the car I wanted to see all ready in 30 minutes after calling him and there was no pressure what so ever to buy or lease he knew wha More

by Fedup after 17 years
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Golnick
February 19, 2018

Nick was awesome We knew exactly what car we wanted and how much we wanted to pay and had little time to spend in the dealership. I contacted Nick O. And asked him if More

by Kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Odegrand
February 02, 2018

Amazing service Would like to thank you for everything once again,for going above&beyond for me! I am happy i can sit in my new car and feel completely safe! Thank More

by Nikolina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eugene
January 30, 2018

First time Kia Lease I had a quick and painless leasing experience for our first Kia. We were treated with respect and the saleswoman, Dee, was authentic and and not pushy More

by nicholas branche jordan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2018

First time for a lease Just leased a gorgeous Kia Sportage. Jason Salvatore made the process painless and accommodated us in every way possible. He came through with a gre More

by cheryl55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Salvatore
December 06, 2017

S: Scammed an older person into a lease Please save yourself from buying from these lying con-artists. They tricked my 72 year father at the time into a 3 year lease when he said he only wan More

by arose215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales Manager
Dec 14, 2017 -

Ken Ganley Kia Mentor responded

Mentor Kia responded to the son of this customers complaint through the BBB. Never did Mr. Rose never contacted us before the BBB complaint. We sent all pertaining documents to the BBB for review. They dismissed it immediately. We feel bad about the fact that Mr. Rose's father can no longer drive the vehicle. We suggest that he contact KIA MOTORS FINANCE directly to see if there is anything they would be willing to do. We DO NOT trick customers and we are insulted by the slander this customer's son has publicly posted on this web site. We will be happy to submit all of our documentation to the Ohio Attorney General's office for further review if Mr. Rose so desires. It is never our intention to upset customers. However, Mr. Rose is being extremely unfair in this situation and his slandering of our company that has done nothing wrong.

Dec 14, 2017 -

arose215 responded

This is a nice corporate response with the obvious plausible deniability. I was at this experience the entire time. The person writing the response was not. Finance was called, they said to contact dealership. Dealership was called numerous times, we could easily pull up phone records to show this if you'd like. I got no response so im entitled to a response from BBB. Instead of spending any time on meeting and calling finance department to see if something could be worked out, they instead call me a liar and attempt to discredit my account. Shame on Kia Mentor. You'll get your lease money till the ebd of the lease, but you'll need get my family and friends business ever again. I'm sorry you account a bad experience as "slander". Sad response.

September 11, 2017

Didn't Purchase but Still Recommend! I came to Mentor Kia to test drive a used Sportage and Sorento, as I was in the market for an SUV. I worked with Dee Shirley, and I explained my budge More

by 2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Shirley
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