Ken Ganley Kia Mentor - Service Center

Love the Quick lube concept, it was very efficient with less than hour wait time. Chris was very helpful and attentive and the price was right...coupon! less than hour wait time. Chris was very helpful and attentive and the price was right...coupon! More

I have been extremely satisfied with Mentor Kia. Whether its an oil change or something minor like my door handle being broken, the staff have always been friendly. When I drop off my car the service people its an oil change or something minor like my door handle being broken, the staff have always been friendly. When I drop off my car the service people at the counter are great. I usually wait in the waiting room and alot of the staff will walk by and smile at your or say hi. You are made to feel like you matter. When I buy my cars from a dealership i prefer to take my cars to the dealership they were purchased at for all the work, I use to deal with a local dealership by me for my other vehicles and they are pretty rude and act like smart xxxxx and have talked down to me like I am stupid. I have recommended this dealership to my friends and coworkers. A few months ago I was in for an oil change and there was a customer being rude to the staff, when one of the staff appologized for the customers behavior to me. It's things like this that keep people coming back. More

I love everything about the Kia dealership service center. But the price I always feel is high. I even had tires priced before I left and Kia is still higher then other places. I feel we pay extra center. But the price I always feel is high. I even had tires priced before I left and Kia is still higher then other places. I feel we pay extra to get the great customer experience you offer which it should never be that way. More

Everyone was very friendly and professional. They also explained to me that that a control arm upgrade was available on my Optima. Although the parts were not available at the time, we set up another appo explained to me that that a control arm upgrade was available on my Optima. Although the parts were not available at the time, we set up another appointment for next week to take care of the problem. My only complaint was that I asked them to call me when my car was available, which I was told would be about one and one-half hours. I never received a call, finally calling back about 3 hours later and my car was ready (for how long, I do not know). No big deal though, as I was not busy that day. All in all, a very positive experience and Dan Foote was just great. More

the service was friendly, fast , accurate, reasonably. the lounge area was very convenient coffee made watch t.v. while waiting everything was very clean and kept organized very good experience, the lounge area was very convenient coffee made watch t.v. while waiting everything was very clean and kept organized very good experience, More

I started leasing cars from Mentor Mitsubishi, now Mentor Kia, about 16 years ago. 4 Galants and 1 Optima later, I am now leasing a Cadenza. I came in to have my Optima serviced and went in the speak to Ka Kia, about 16 years ago. 4 Galants and 1 Optima later, I am now leasing a Cadenza. I came in to have my Optima serviced and went in the speak to Karen and James. He asked me how long I had left on my lease. He then told me that they had an excellent program going on with the Cradenza and that he could put me in one paying not much more than my Optima. Karen took it from there and with their expertise and excellant customer service skills, I am now driving the smoky blue Cradenza that was on the showroom floor! So far - 2 days later I am just loving it! Thank you both! More